What are the responsibilities and job description for the Customer Success Representative position at Porter Logistics?
Who We Are
Porter Logistics is a fast-growing third-party logistics (3PL) provider redefining modern warehousing and fulfillment. Headquartered in Atlanta, we’ve grown over the past decade from a two-person operation in a 10,000-square-foot warehouse to an organization supporting more than 1 million square feet across multiple Georgia facilities.
We partner with high-expectation customers who depend on accuracy, transparency, and operational excellence. Our success is driven by disciplined execution, a strong commitment to safety and quality, and teams that take ownership of their work. At Porter, you’ll find a hands-on, fast-paced environment where teamwork, integrity, consistency, and accountability are central to how we operate—and where high performers have the opportunity to grow as the company scales.
How You'll Contribute to our Operation
As a Customer Success Representative (CSR), you play a critical role at the intersection of client experience and warehouse execution. You are the primary liaison between our customers and our operations team, ensuring orders are executed accurately, issues are resolved proactively, and communication is clear and timely.
This role also supports key shipping clerk functions, making it a vital bridge between client communication and outbound warehouse activity. You’ll coordinate daily warehouse workflows for assigned clients—entering and managing orders in our Warehouse Management System (WMS), preparing shipping documentation, closing completed orders, and ensuring accurate billing.
This is a full-time, onsite role in an operations-driven environment and is ideal for someone who thrives on ownership, precision, and fast-paced problem solving.
What You'll Do
Skills We're Looking For
Why Join Us @ Porter Logistics?
Porter Logistics is a fast-growing third-party logistics (3PL) provider redefining modern warehousing and fulfillment. Headquartered in Atlanta, we’ve grown over the past decade from a two-person operation in a 10,000-square-foot warehouse to an organization supporting more than 1 million square feet across multiple Georgia facilities.
We partner with high-expectation customers who depend on accuracy, transparency, and operational excellence. Our success is driven by disciplined execution, a strong commitment to safety and quality, and teams that take ownership of their work. At Porter, you’ll find a hands-on, fast-paced environment where teamwork, integrity, consistency, and accountability are central to how we operate—and where high performers have the opportunity to grow as the company scales.
How You'll Contribute to our Operation
As a Customer Success Representative (CSR), you play a critical role at the intersection of client experience and warehouse execution. You are the primary liaison between our customers and our operations team, ensuring orders are executed accurately, issues are resolved proactively, and communication is clear and timely.
This role also supports key shipping clerk functions, making it a vital bridge between client communication and outbound warehouse activity. You’ll coordinate daily warehouse workflows for assigned clients—entering and managing orders in our Warehouse Management System (WMS), preparing shipping documentation, closing completed orders, and ensuring accurate billing.
This is a full-time, onsite role in an operations-driven environment and is ideal for someone who thrives on ownership, precision, and fast-paced problem solving.
What You'll Do
- Serve as the primary point of contact for assigned client accounts
- Process daily inbound and outbound orders and accurately enter data into the WMS
- Communicate order details, changes, priorities, and special instructions to warehouse teams
- Identify, investigate, and help resolve order discrepancies, inventory issues, and fulfillment challenges
- Proactively escalate issues to protect client satisfaction and service levels
- Close completed orders in the WMS and ensure accurate client billing
- Help maintain accurate inventory records through strong documentation and follow-through
Skills We're Looking For
- Strong verbal and written communication skills
- Exceptional attention to detail and organizational ability
- Ability to multitask and prioritize in a fast-paced, operations-focused environment
- Previous experience in customer service, administrative support, or operations coordination
- Proficiency with Microsoft Office (Excel, Outlook, Word)
- Team-oriented mindset with a strong sense of ownership and accountability
- Experience working within a Warehouse Management System (WMS)
- Background in logistics, warehousing, supply chain, fulfillment, or transportation
- Comfort working onsite in a warehouse-adjacent office environment
Why Join Us @ Porter Logistics?
- High-impact role: Your work directly affects client satisfaction and daily warehouse execution
- Growth opportunity: Clear pathways into senior CSR, account-focused, or operations-focused roles as the company scales
- Fast-paced, hands-on environment: No two days are the same
- Strong culture: A team built on accountability, transparency, and continuous improvement