What are the responsibilities and job description for the customer service position at PORTA-KAN SITE SERVICES, INC?
Overview
Join our dynamic team as a Customer Service / Billing Specialist, where your enthusiasm and communication skills will drive exceptional client experiences. In this role, you will serve customers, manage billing inquiries, and ensuring accurate data entry. Your energetic approach will help foster positive relationships, resolve issues efficiently, and contribute to the overall success of our customer support operations. This paid position offers an exciting opportunity to develop your skills while making a meaningful impact on our clients' satisfaction.
Responsibilities
- Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills.
- Assist customers with billing questions, account updates, and service inquiries promptly and accurately.
- Perform data entry tasks with precision to update customer accounts and process payments securely.
- Manage client services requests efficiently, ensuring timely resolution and follow-up.
- Maintain detailed records of interactions, transactions, and billing information using Microsoft Office tools and other computer systems.
- Conduct analysis of customer issues to identify trends and suggest improvements for service delivery.
Experience
- Previous call center experience or customer support roles is highly preferred.
- Proven ability to handle outbound calling campaigns with confidence and professionalism.
- Strong data entry skills with attention to detail and accuracy in typing.
- Familiarity with Microsoft Office applications and basic computer skills required.
Job Type: Full-time
Pay: $ $20.00 per hour
Expected hours: 8 per week
Benefits:
- On-the-job training
Work Location: In person
Salary : $20