Inside Sales – Customer Account Specialist

Job Summary:

We are seeking an experienced, relationship-driven Inside Sales – Customer Account Specialist to manage a portfolio of Department of Defense, aerospace, and defense (A&D) accounts. This role is a strong fit for buyers, procurement/purchasing agents, and account managers who know the A&D supply chain and want to own the full cycle from RFQ through order placement. You will manage customer and OEM/franchised-supplier relationships, source and negotiate pricing and lead times, issue accurate quotes, and expedite orders to meet demanding delivery and quality requirements. This is a full-time, direct hire position with a competitive salary and full company benefits package.

Principal Responsibilities:

• Develop and manage meaningful, long-term relationships with customers and OEM/franchised suppliers.
• Must have in depth, comprehensive understanding of each account and their needs and requirements.
• Identify and address customer needs, assessing each using standard procedures and making sound business decisions.
• Answer customer inquiries and provide additional information as necessary.
• Ensure that all RFQ activities are well established, communicated, and agreed upon within company guidelines, policies and procedures.
• Maintain accurate customer records in CRM.
• Process customer quotes and orders and flow down quality and compliance requirements (e.g., quality clauses, counterfeit-avoidance, DFARS) to our manufacturers.
• Follow up with customers on open quotes for purchase order status.
• Review customer purchase orders received to ensure that they match the quote provided.
• High level of attention to detail and technical competency, accuracy, and focus on details such as part numbers, drawings and quality notes are critical.
• Responsible for managing the process from RFQ to order placement.
• Source components and negotiate pricing, lead times, and delivery terms with OEMs and authorized distributors to meet customer cost and schedule targets.
• Manage open orders end to end: expedite shipments, track delivery schedules, and proactively communicate status, risks, and recovery plans to customers.
• Interpret customer requirements including part numbers, drawings, revision levels, and quality/flow-down notes to ensure accurate, compliant sourcing.

Job Level Specifications:

·        Knowledge of the organization, job, practices, and procedures.

·        A working knowledge of the electronic component supply chain and franchised/authorized distribution channels.

·        Work is performed under minimal guidance with strong organizational skills.

·        Detail-oriented with a focus on reviewing the requirements of each customer order, using independent judgment, initiative, and problem-solving skills.

·        Collaborate with internal or external contacts in a customer service and professional approach.

·        Ability to communicate in verbal and written format to all levels.

·        Possess a positive attitude and enthusiasm for excellence in customer experience.

Work Experience and skills:

·        3-5 years of experience in procurement/purchasing, account management, inside sales, or customer service – ideally supporting aerospace & defense or electronic component accounts

• Proficient with Microsoft Office Environment (Word, Excel, Outlook and Teams)
• Familiarity with sales process management (CRM)(Microsoft Dynamics) systems and ERP (order entry) Systems.

·        Experience buying or selling electronic components in the aerospace & defense industry strongly preferred, including familiarity with franchised distribution and OEM sourcing.

·        Knowledge of using customer and supplier portals.

• Comfortable negotiating with suppliers, reading technical/quality requirements, and managing competing priorities under deadline.

Education and Certification(s):

·        Associate's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Salary and Benefits:

Not only does Port Electronics offer a competitive salary and work-life balance, we also offer a strong benefits package:

·        Medical, Dental, and Vision Insurance (100% coverage for employees)

·        401k with matching contributions along with performance-based annual profit-sharing.

·        Paid time off

·        Paid holidays

·        Flexible spending account

EEO Statement:

• Port Electronics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, or disability status.