What are the responsibilities and job description for the IT Support Technician and Educator for Senior Citizens position at Porchswing Technology & Senior Services?
About Us
Porchswing Technology LLC provides in-home technology assistance for senior citizens. We specialize in making technology easy to understand, helping older adults stay connected with family, access online resources, and confidently use their devices.
Position Overview
We are seeking reliable and knowledgeable Technology Support Specialists to join our team. This role involves working one-on-one with seniors to troubleshoot technology issues, provide device setup, and deliver easy-to-follow training. The ideal candidate is patient, friendly, and technologically savvy. This position is part-time. Hours are dependent on call traffic. We are a small company so opportunities for advancement are readily available. This job is great for any young college students who are interested in being a part of a small technology business that is rapidly growing. Feel free to call or email if you have any questions. Interviews will be hosted in person or over Zoom.
Key Responsibilities
- Provide in-home and remote support to seniors to help with their smartphones, tablets, computers, smart TVs, and other devices
- Diagnose and resolve common technology issues quickly and effectively
- Train clients on device usage, apps, and online safety in clear, simple language
- Document visits and client progress
- Represent Porchswing Technology with professionalism and care
Qualifications
- Strong knowledge of Windows, macOS, iOS, and Android devices
- Excellent communication skills with the ability to explain technology simply
- Prior experience in IT support, tutoring, or customer service is a plus
- Reliable transportation to client appointments (Sun City Communities)(Lincoln, Rocklin, Roseville)
- Must be patient, respectful, and comfortable working with seniors
Schedule & Compensation
- Flexible scheduling
- Hourly pay starting at $20 per hour but can be raised quickly
- Opportunities for internal growth
Job Type: Part-time
Pay: $ $30.00 per hour
Benefits:
- Flexible schedule
- Professional development assistance
Experience:
- Basic Technology: 1 year (Required)
- Customer Service: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Preferred)
Work Location: In person
Salary : $20 - $30