What are the responsibilities and job description for the IT Support Technician position at Pop-Up Talent?
IT Support Technician
Sacramento, CA
SUMMARY:
- Opportunity with a Managed Service Provider (MSP) that manages networks, computer systems, and vendors for our business clients throughout the US, but primarily in Northern California. The IT Support Technician will have a track record of understanding business desktop, server, cloud, and networking technologies, including Windows 11 workstations, Windows 2016-22 servers, advanced networking, and vendor-specific hardware and software
RESPONSIBILITIES:
- Making the user experience the top priority
- Working as a team to administer and maintain production servers and applications
- Performing support of network routing, VLANs, Windows server, and Windows desktop administration and troubleshooting tasks
- Acting as an escalation point for customer device outages and performance issues
- Monitoring alert systems and taking appropriate action as per guidelines
- Analyzing various messages in an event log to affect repairs
- Receiving escalated service requests requiring an enhanced response
- Training and mentoring other technicians
- Member of the after-hours support team
REQUIREMENTS:
- Four (4) years of experience in similar IT support positions
- History of network and firewall administration (Cisco, Sophos, Sonicwall)
- Strong network, cloud, server, and workstation troubleshooting knowledge
- Excellent customer service skills (courteous, tactful, and professional demeanor)
- Excellent written and verbal communication skills, with experience presenting to groups
- Reliable work ethic
Desired Skills and Knowledge:
- Windows server technologies
- Microsoft 365 and Azure technologies
- Active Directory and GPO administration
- Network switch and firewall technologies
BENEFITS:
- Flexible Vacation
- Bonus Program
- 401k with Company Match
- Medical (90%), Dental (100%), Vision (100%)
- Life Insurance (100%)
- AD&D (100%)
- Aflac available
- Sick Pay
- Paid Holidays
- Employee Recognition Platform
- Anniversary Recognition Program
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req25-00882
Salary : $35 - $40