IT Support Specialist

About Us

For over 40 years, Popejoy Plumbing, Heating & Electric has served Central Illinois with honest, high-quality HVAC, plumbing, electrical, generator, and water treatment services. We're family-owned — not corporate — and we operate with zero micromanaging, zero politics, and zero excuses.

As our company continues to grow and expand, including a new Bloomington-Normal branch, we're strengthening our internal technology support and looking for the right person to step into a key role that keeps our people connected, equipped, and running smoothly across all locations. This is a forward-facing, foundational position with the ability to evolve as the company does.

If you enjoy solving technology problems, helping people, and creating organization & simplicity in the digital world — we want to meet you.

Why You'll Love Working Here

• High-impact position supporting 60 team members across multiple locations
• Growth-focused role with room to take on more responsibility over time
• Stable, long-term career seat in a company that is expanding, not shrinking
• Family-owned culture where your work matters and your ideas are valued
• No corporate chaos — we move quickly and solve problems together

What You'll Do

Your mission is to help keep our technology reliable, organized, and ready to support the team, while also helping us improve and modernize as we grow.

Daily Responsibilities:

• Manage user accounts, passwords, permissions, and device setups across all offices
• Troubleshoot and support laptops, desktops, iPads, printers, and office hardware
• Keep Outlook, email, and Microsoft 365/Google Workspace working smoothly
• Support ServiceTitan users (iPads, email sync, app performance, network access)
• Maintain and troubleshoot networking equipment, Wi-Fi systems, and routers
• Oversee VoIP phones, call routing, and phone system updates
• Work with vendors (internet providers, software reps, security systems, etc.) when needed
• Maintain documentation of systems, logins, processes, and asset inventories
• Assist with technology setup for the new Bloomington-Normal branch
• Ensure reliable backups, basic cybersecurity, and safe data practices

Long-Term Projects:

• Standardize tech across all branches
• Evaluate and improve network reliability
• Streamline Outlook and email issues at certain locations
• Help implement new hardware and software as we grow
• Work with leadership on making Popejoy more tech-forward and efficient

What You Bring

Required:

• 2 years in IT support, systems administration, or similar role
• Working knowledge of networks, routers, Wi-Fi troubleshooting
• Experience with Microsoft 365 & Outlook
• Strong problem-solving and diagnostic skills
• Ability to work independently and take ownership
• Good communication skills with both office and field staff
• Valid driver's license

Preferred (Not Required):

• Experience with ServiceTitan or other field service software
• Experience supporting multi-location environments
• Familiarity with mobile device management (MDM) for iPads
• Understanding of cybersecurity basics

If you can confidently handle most of the day-to-day issues an active business faces with email, networking, printers, devices, passwords, and connectivity — you'll thrive here.

Make the Move

This isn't just an IT job — it's a chance to build the entire IT foundation of a growing company with deep roots and big plans. Your work will directly impact every department, every technician, and the success of our new Bloomington-Normal expansion.

Apply today and help Popejoy stay connected, secure, and future-ready.

Job Type: Full-time

Pay: $40, $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Work Location: In person

Salary : $50,000