Part-Time Tenant Services Administrator

 Part-Time Tenant Services Administrator
We are seeking a highly organized and detail-oriented Part-Time Tenant Services Administrator to join a well-established Property Management company in Wellesley. This is an excellent opportunity for an experienced administrative professional who enjoys managing multiple priorities, assisting residents primarily through phone and email communication, and supporting the day-to-day operations of an off-site property management office

This position is 20-24 hours per week, with flexibility regarding the specific workdays and hours, provided the schedule remains consistent.
Responsibilities:

• Serve as a professional and friendly point of contact for residents, responding to phone calls, inquiries, and routine tenant requests.
• Provide administrative support for day-to-day property management operations.
• Prepare and process lease renewals, insurance documentation, and policy expiration notices.
• Review, organize, and sort invoices and billing documentation.
• Maintain accurate electronic and physical files, including scanning, indexing, and organizing important property and tenant documents.
• Enter and maintain information in Excel spreadsheets and other office systems, ensuring accuracy and timely updates.
• Monitor and maintain office supplies, inventory, and related records.
• Assist with resident communications and tenant relations, escalating issues when appropriate.
• Assist with property advertising, notices, and other marketing-related administrative tasks.
• Maintain confidentiality and accuracy when handling tenant records, financial information, leases, and other sensitive documentation.

Qualifications:

• Previous administrative, office management or customer service.
• Strong working knowledge of Microsoft Word and Excel.
• Excellent organizational skills and strong attention to detail.
• Professional communication and customer service skills, with the ability to interact effectively with tenants, vendors, and staff.
• Comfortable working independently, prioritizing tasks, and managing multiple responsibilities.
• Strong follow-through and ability to maintain accurate records and schedules.
• Prior property management experience preferred, but not required.
• Experience with Yardi Breeze or another property management software system is highly desirable.

Schedule: Part-Time, 20-24 hours per week; flexible days/hours with a consistent schedule
Pay: $30.00 per hour
Location: Wellesley, MA