What are the responsibilities and job description for the Host position at Poogan s Hospitality Group?
An Introduction to Poogan’s Hospitality Group
Cherishing a meal together is one of history’s most enduring traditions, and in Charleston, generations have dined with Poogan’s Hospitality Group, founders of the legendary Poogan’s Porch, Poogan’s Smokehouse, Poogan’s Courtyard, and the newest concept, Poogan’s Southern Kitchen. Our Southern upbringing has instilled in us a closely held set of beliefs: hard work, patience, and that a good story is best shared over a great meal.
Poogan's Hospitality Group is where classic dishes meet true craft and creativity; where the warmth is genuine and the caring is measured in small details; where casual comforts bring guests back and a nurturing work environment provides reasons for our team members to stay. By honoring these traditions, we have created our own brand of Southern hospitality.
If you would like to work for a growing company that continues to promote and cultivate a culture of honesty, integrity, and respect, we invite you to join us!
What We Bring to the Table
Our comprehensive package includes the following benefits:
- Competitive wages
- Direct deposit
- Health insurance coverage through BCBS with 24/7 telemedicine available*
- 401(k) retirement plan with company match*
- Paid time off*
- Access to dental and vision coverage, critical illness and accident insurance, short-term disability insurance, AD&D insurance, and life insurance*
- Dining discounts at all of our Poogan's Hospitality Group locations
- Exclusive shopping, travel, and entertainment discounts at hotels, theme parks, rental car agencies, and more
- Opportunities for career advancement. We prefer to promote from within!
- Opportunities for personal and professional growth through ongoing education, mentorship, and quarterly performance reviews
* for associates who meet eligibility requirements
The Details of the Position
Title: Host
Job Type: Variable Hour / Part-Time
Schedule: Weeknights (AM/PM), Weekends (AM/PM)
Work location: Poogan’s Southern Kitchen
Responsibilities (include the following and other responsibilities that may be assigned as needed):
- Warmly and graciously greet all guests and seat them at tables or in appropriate waiting areas
- Record party details and provide an estimated waiting time when immediate seating is limited
- Assign guests to tables suitable for their needs and according to rotation so that servers receive a balanced number of seatings
- Call out the name and number of the party when a table becomes available
- Provide guests with menus and inform them of their server’s name upon seating
- Answer telephone calls and respond to inquiries or transfer calls as needed
- Maintain contact with kitchen, management, and serving staff to ensure accurate wait estimates
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Receive and record guests' dining reservations
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
- Thank guests as they leave and invite them to return
- Attend all scheduled employee meetings and offer any suggestions for improvement
What You Bring to the Table
Your experience: 1 year of prior restaurant experience is preferred
Your education level: High school diploma or equivalent
Your abilities, skills, and traits:
- Demonstrate excellent customer service and conflict resolution skills
- Have experience with reservation systems and seating best practices
- Have ability to read, count, and write
- Work well under pressure and maintain fast, efficient service
- Exhibit a positive and friendly demeanor to guests and team members
- Be dependable and punctual
- Be able to stand for duration of shift, climb stairs, and lift and move heavy items
How to Take the Next Step
We’d like to get to know you. If you are interested in this position, please respond with an up-to-date resume and a list of 2-3 potential interview times. Helpful hint: a cultural fit is important to us. To stand out among applicants, we recommend including a brief statement as to why you would make the next great addition to the team at Poogan’s Hospitality Group.