Operations Manager

Brief Description

Impact

Protects Bank from risk, fraud and regulatory violations by ensuring transactional integrity.

Responsibilities

Ensures efficient, accurate, and cost-effective operations and compliance in all general banking departments; manages the administration of the Bank’s Operations Control processes and procedures; ATM products, services, and related systems; manages IRA/Dormant Account administration, legal documentation processes, item processing and wire transfer functions, and new product development initiatives.

Essential Functions

• Participates in the development and implementation of new policies and procedures regarding new products; enhances and updates existing policies and procedures as needed.
• Reviews systems, policies, and procedures; implements modifications as required to improve results and efficiency, mitigating risk and assuring compliance.
• Works with branch management on the development of new, and oversight of existing, control functions and assists in immediate, real time problem detection and escalation.
• Works closely with IT, accounting, internal control, risk, and audit teams as needed, to investigate and correct operational issues.
• Performs operational analysis within branches and business units; presents findings and recommendation to management.
• Contributes to short and long-term organizational planning and strategy as a member of the management team and head of operations and deposit services.
• Participates in the development and improvement of services by consulting with users in the selection of proposed applications and concerning operations systems and procedures and making decisions regarding the purchase of equipment, hardware, and software consistent with the overall long-range plans of the Bank.
• Provides guidance and direction to operational teams for improving operational performance.
• Works with management and staff in the evaluation, development, and/or enhancement of forms and systems and of specific programs to achieve objectives in designated areas.
• Continuously evaluates the level and quality of services provided by the Deposit Services and takes corrective action as may be needed.
• Oversees and supports product managers in the development and implementation of new products and services.
• Works closely with management and staff throughout the Bank to integrate activities, resolve problems relating to operations, and improve external and internal customer service.
• Conducts internal surprise operational audits.
• Conducts various departmental meetings and encourages educational and professional development opportunities for staff.
• Implements strategies to achieve goals assigned to the department as established in the annual operating plan.
• Prepares and provides reports to the Board of Directors.
• Serves as primary liaison to the branch operational teams; allows management to address service and production issues in a timely manner, and provides the ability to quickly remediate issues.
  
  

Ancillary Functions

• Leads and delegates tasks in a clear and proper manner among assigned staff.
• Conducts annual performance reviews, providing clear feedback and follow through with corrective action if necessary.
• Provides coaching, recognition, motivation and skill development to staff members on a consistent basis.
• Communicates clearly among her/his teams, assuring all team members have the appropriate tools and information to perform according to expectations.
• Administers personnel policies and procedures, such as time and attendance.
• Assures adherence to Bank policies and procedures and federal and state regulatory requirements.
• Provides cross-functional support to other areas of the department and the Bank where service or assistance is needed.
• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
  
  

Mandatory Training Curricula

Training is required of all Bank staff as related to regulatory mandated compliance topics and courses required for specific job functions. Career enhancement training courses are also available. Please refer to course catalog and management for details.

Competencies (refer to Competencies Library)

Skills

• Clearly communicates in English;
• proficient reading, writing, grammar, and mathematics skills;
• proficient interpersonal relations, communicative, and leadership skills;
• demonstrated supervisory skills;
• a thorough knowledge of banking operations, laws, and regulations affecting the industry; a thorough knowledge of bank products, operations, and services;
• proficient PC skills, including Microsoft Office Suite and the Internet.
  
  

Requirements

Education/Training

A B.S. or B.A. degree in a related field normally required; experience working in branch operations and services.

Experience

A minimum of five (5) years' related experience in community banking Operations.

Salary

$103,463- $130,000

Your work powers purpose—and service makes it possible.

Behind the scenes, our back-office professionals are the driving force of our mission. Through service in operations, lending, compliance, marketing, or IT, your expertise fuels innovation and ensures we deliver on our promise of community-first banking.

Join a team where your role isn’t just essential—it’s transformative, making a direct impact on the people and communities we proudly serve.

Ponce Bank participates in the E-Verify program.