What are the responsibilities and job description for the Transportation Coordinator - FT position at Polk County (WI)?
This position is responsible for the effective planning and implementation of the ADRC's transportation programs including the volunteer driver, social van and adapted mobility device programs. Coordinate and monitor assigned program activities in order to ensure effective operations and compliance with established contract standards.
Essential Duties: These duties represent the typical duties and responsibilities assigned to this position, but may not be inclusive of all tasks performed.
Marginal Duties and Responsibilities: Perform other duties as assigned.
Supervisory Responsibilities: NoneTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/ Experience
Competency Requirements:
Honesty and Integrity- Contributes to the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
Accountability- Assumes responsibility for accomplishing work objectives and delivering results, setting high standards of performance for self and others
Quality Customer Service and Community Relations- Anticipates and strives to meet the needs of both internal and external stakeholders (employees, contracted staff, residents, families, and other internal and external clientele). Delivers high-quality services; is committed to continuous improvement. Communicates and interacts with members of the public in a way that elicits positive responses and participation.
Judgement and Decision Making- Accurately assesses situations, seeks new information if necessary, and applies all available information to reach sound conclusions/ formulate effective responses. Requires little guidance for responding to a wide range of complex situations with far-reaching and/ or enduring consequences.
Communications- Delivers clear, effective communication and takes responsibility that others understand; uses correct grammar, punctuation, and spelling; produces both verbal and written information that is appropriate for the intended audience.
Certificates/ Licenses/ Registrations: Possession of a current, valid driver’s license or access to a regular source of transportation.Work Environment and Physical Demands: Work is sedentary in nature, performed within the Government Center or satellite offices/ other campus locations. Lifting requirement is 15-20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to computer, scanner, printer, keyboard, calculator, telephone, copy, and fax machine. Additional physical/ mental requirements that may occur may not be listed above, but are inherent in performing the position’s essential functions.
Essential Duties: These duties represent the typical duties and responsibilities assigned to this position, but may not be inclusive of all tasks performed.
- Working with the Mobility Education and Outreach Coordinator and the Transportation Coordinator to meet the program requirements and the standards.
- Provide technical assistance and advice to agency personnel and others to exchange information and resolve problems.
- Evaluate program activities to determine progress and effectiveness.
- Provide proactive communication with customers about programs and services.
- Serve as a primary contact for the agency's Transportation Program with contracted agencies and the general public.
- Maintain data files on clients utilizing the programs and drivers to ensure compliance with the state contract.
- Recruit, train, evaluate, recognize, and motivate program volunteers.
- Complete necessary data entry to ensure reports to the Wisconsin Department of Transportation are accurate. Complete the necessary documents for reports.
- Set schedule and coordinate drivers for the Social/ Medical Van/ Bus Program
- Process new trip requests utilizing dispatch software and resolve issues that arise.
- Perform related duties; attend meetings, conferences, maintain records, and prepare reports.
Marginal Duties and Responsibilities: Perform other duties as assigned.
Supervisory Responsibilities: NoneTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/ Experience
- High School diploma with some post-education; and
- Three (3) years of experience in a related field
Competency Requirements:
Honesty and Integrity- Contributes to the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
Accountability- Assumes responsibility for accomplishing work objectives and delivering results, setting high standards of performance for self and others
Quality Customer Service and Community Relations- Anticipates and strives to meet the needs of both internal and external stakeholders (employees, contracted staff, residents, families, and other internal and external clientele). Delivers high-quality services; is committed to continuous improvement. Communicates and interacts with members of the public in a way that elicits positive responses and participation.
Judgement and Decision Making- Accurately assesses situations, seeks new information if necessary, and applies all available information to reach sound conclusions/ formulate effective responses. Requires little guidance for responding to a wide range of complex situations with far-reaching and/ or enduring consequences.
Communications- Delivers clear, effective communication and takes responsibility that others understand; uses correct grammar, punctuation, and spelling; produces both verbal and written information that is appropriate for the intended audience.
Certificates/ Licenses/ Registrations: Possession of a current, valid driver’s license or access to a regular source of transportation.Work Environment and Physical Demands: Work is sedentary in nature, performed within the Government Center or satellite offices/ other campus locations. Lifting requirement is 15-20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to computer, scanner, printer, keyboard, calculator, telephone, copy, and fax machine. Additional physical/ mental requirements that may occur may not be listed above, but are inherent in performing the position’s essential functions.
Salary : $45,728