What are the responsibilities and job description for the Brand / Account Manager position at POLA Marketing?
About The Role
We're a marketing and creative agency looking for a Brand/Account Manager to be the connective tissue between our clients and our creative team. You'll own the relationships, steer the work, and make sure every project ships on time, on budget, and on brand.
This is a role for someone who's equal parts strategist, project manager, and trusted advisor. You understand that great creative doesn't happen by accident—it happens because someone is asking the right questions, protecting the team's focus, and keeping the client confident every step of the way. That someone is you.
What You'll Do
Send your resume and a short note about an account or project you're proud of to hello@polamarketing.com. Bonus points if you tell us why you do this work.
We're a marketing and creative agency looking for a Brand/Account Manager to be the connective tissue between our clients and our creative team. You'll own the relationships, steer the work, and make sure every project ships on time, on budget, and on brand.
This is a role for someone who's equal parts strategist, project manager, and trusted advisor. You understand that great creative doesn't happen by accident—it happens because someone is asking the right questions, protecting the team's focus, and keeping the client confident every step of the way. That someone is you.
What You'll Do
- Serve as the day-to-day point of contact for a portfolio of client accounts, building strong, trust-based relationships
- Lead client meetings, presentations, and status calls with clarity and confidence
- Translate client goals and feedback into clear, actionable briefs for creative, photography, and production teams
- Own project timelines, budgets, and scopes—flagging risks early and keeping everything on track
- Collaborate closely with creative directors, designers, photographers, and strategists to deliver work that exceeds expectations
- Identify opportunities to grow existing accounts through new projects, retainers, or expanded scopes
- Manage approvals, revisions, and deliverables across multiple workstreams without losing the thread
- Contribute to new business pitches and proposals when the right opportunity comes up
- Keep internal stakeholders informed with clear, concise updates—no surprises
- 3-5 years of account management or client services experience at a marketing, creative, or advertising agency
- A track record of managing multiple accounts and projects simultaneously without dropping the ball
- Strong understanding of the creative process and what it takes to produce high-quality brand, digital, and content work
- Excellent written and verbal communication skills—you can write a sharp brief, present with poise, and de-escalate a tense email thread
- Comfort with project management tools (Asana, Monday, Trello, or similar) and collaboration platforms (Slack, Figma, Google Workspace)
- A calm, organized, solutions-first mindset—especially when timelines tighten or scope shifts
- Genuine curiosity about your clients' businesses and the industries they operate in
- Experience working with brands in CPG, beauty, apparel, hospitality, or e-commerce
- Background in integrated campaigns spanning brand, digital, social, and content
- Familiarity with media buying, paid social, or performance marketing
- Experience contributing to new business development or pitch work
- Competitive salary commensurate with experience
- Health, dental, and vision benefits
- Paid time off and holidays
- 401(k) with company match
- A collaborative, creative-first environment where your voice shapes the work
- Clear pathways to grow into senior account leadership roles
Send your resume and a short note about an account or project you're proud of to hello@polamarketing.com. Bonus points if you tell us why you do this work.