Vendor Returns Coordinator

• Request Return Material Authorizations (RMAs) from vendors and suppliers for defective, non-conforming, warranty, or excess inventory.
• Create and maintain accurate RMA records within the ERP system.
• Coordinate with Traffic and Warehouse teams to prepare and ship products back to suppliers.
• Ensure all shipping documentation, serial numbers, and supporting records are complete and accurate.
• Track outbound shipments and confirm vendor receipt.
• Maintain a comprehensive dashboard of all open vendor RMAs and return activities.
• Monitor product status at vendor locations and regularly follow up for repair, replacement, credit, or disposition updates.
• Escalate aging RMAs and unresolved issues to suppliers and internal stakeholders.
• Work closely with Engineering to resolve technical issues, failure analysis requirements, and product disposition decisions.
• Coordinate with Purchasing and Vendor Management teams regarding supplier performance and return processing.
• Collaborate with Finance to ensure proper accounting treatment, credits, debits, and inventory adjustments.
• Verify vendor shipment notifications and track return deliveries.
• Confirm receipt of repaired or replacement products and ensure inventory records are updated accurately.
• Reconcile discrepancies between shipped, received, repaired, and credited quantities.
• Maintain complete records of all vendor communications, shipment details, and return transactions.
• Generate reports and KPI metrics on RMA cycle time, vendor responsiveness, open returns, and recovery rates.
• Close RMAs in both the ERP system and supplier portals upon completion.

• Associate's or Bachelor's degree in Supply Chain, Business, Operations, Logistics, or related field preferred.
• 2 years of experience in RMA administration, reverse logistics, purchasing, inventory control, customer service, or supply chain operations.
• Experience working with ERP systems such as Epicor, SAP, Oracle, NetSuite, or Microsoft Dynamics.
• Strong organizational and follow-up skills with the ability to manage multiple open RMAs simultaneously.
• Excellent communication and vendor management skills.
• Proficiency in Microsoft Excel and reporting tools.
• Knowledge of shipping, logistics, and inventory control processes.
• Experience in electronics manufacturing, computer hardware, or technology products preferred

COMPENSATION:

The base salary range for this position is $65,000.00 to $72,500.00; the exact salary depends on several factors such as experience, skills, education, and budget.

BENEFITS OVERVIEW:

We offer a competitive benefits package that includes medical, dental, vision, basic life and AD&D coverage, short- and long-term disability, a 401(k) retirement plan, annual discretionary salary increases and bonuses. Employees receive paid company holidays, paid time off, and access to company-paid training. Optional benefits include tuition reimbursement, a 529 college savings plan, pet insurance, legal and ID theft coverage, and other voluntary insurance plans.