What are the responsibilities and job description for the Retail Associate – Firearms position at Plymouth Heritage Gunworks?
About Us
Plymouth Heritage Gunworks is a licensed Massachusetts firearms retailer dedicated to safety, compliance, and exceptional customer service. We provide high-quality firearms, ammunition, and accessories while strictly adhering to all federal and state regulations.
Job Summary
We are hiring a dependable and customer-focused Retail Associate to assist customers with firearm and accessory purchases, ensure regulatory compliance, and support daily retail operations. This role is ideal for someone with strong customer service skills and attention to detail in a highly regulated environment.
Key Responsibilities
- Provide excellent customer service and product guidance
- Assist customers with firearms, ammunition, and accessory selection
- Process retail sales and operate POS systems
- Accurately complete all required documentation (ATF Form 4473, MA FA-10/EFA-10 transactions)
- Conduct and process background checks in compliance with MA and federal law
- Verify customer eligibility and identification requirements
- Maintain compliance with all applicable laws and store policies
- Support inventory management, stocking, and merchandising
- Maintain a clean, organized, and secure retail environment
Required Qualifications
- High school diploma or equivalent
- Previous retail, sales, or customer service experience preferred
- Strong communication and interpersonal skills
- High attention to detail and ability to follow strict procedures
- Basic computer and POS system proficiency
- Must possess a valid and current Massachusetts License to Carry (LTC)
- Must be legally eligible to handle and sell firearms under federal and Massachusetts law
Compliance & Legal Requirements
- Employment is contingent upon successful completion of a background check
- Must comply with all Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) regulations and Massachusetts firearms laws (M.G.L. Chapter 140)
- Employee is responsible for maintaining a valid MA LTC throughout employment
- Failure to maintain required licensing or legal eligibility may result in termination
Preferred Qualifications
- Knowledge of firearms, hunting, or shooting sports
- Experience in firearms or sporting goods retail
Physical Requirements
- Ability to stand for extended periods
- Ability to lift 25–50 lbs
Job Types: Full-time, Part-time
Pay: $18.00 - $24.00 per hour
Expected hours: No less than 20.0 per week
Work Location: In person
Salary : $18 - $24