Director of Human Resources (Stockton Area)

Who We Are

Operating as a Third-Party Provider of Propositional Player Services (TPPPS), Players Edge Services plays a vital role in California’s unique gaming landscape by providing Gaming Associates who ensure game integrity and liquidity at cardroom tables. Because California law prohibits house-banked games, the company’s associates act as neutral participants who oversee financial transactions and rules for popular games like Baccarat and Blackjack, allowing for a fair and competitive environment. Our mission is to provide friendly customer service at gaming tables with integrity and a commitment to quality. Players Edge is an essential partner to the state’s 60 cardrooms, which serve as significant economic engines that generate nearly $2 billion in revenue and provide living-wage opportunities within their local communities.

Job Summary

The Director of Human Resources will oversee all "People Operations" for Players Edge Services (PES). This role is responsible for employee relations, recruitment, compensation, benefits enrollment, and leave administration.  It requires working with field managers and company executives to ensure the right thing is being done throughout our company. You will serve as a resource for all people management needs for the HR team and assist with regulatory compliance regarding employee licensing for all levels at PES with respect to the Bureau of Gambling Control (BGC) and the California Gambling Control Commission (CGCC). We understand that the regulatory and licensing process for gaming in California is very unique, and we don’t expect applicants to come into the industry with prior knowledge in these areas; all relevant information and knowledge can be learned and developed in the role. 

Key Responsibilities

• Labor & Employee Relations
  • Navigate the unique Bay Area / Sacramento / Central Valley labor market, providing counsel on California-specific issues (e.g., PAGA, Wage & Hour, and Meal/Rest Break compliance). Travel required.
  • Establish credibility throughout the organization with management and the employees in order to be an effective listener and problem solver of people issues.
  • Enhance and/or develop, implement and enforce human resources policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the corporation. In particular, manage necessary reports for critical analyses of the HR function and the people resources of the corporation.
  • Lead investigations into workplace grievances, harassment claims, or internal ethics violations.
  • Provide technical advice and knowledge to others within the human resources discipline.
  • Help manage relationships with our client casinos and card rooms with respect to any Human Resource issues and interactions with client staff.
• Strategic Talent Acquisition
  • Develop a robust pipeline for specialized roles such as Gaming Associates (Players), help train and improve supervisory staff, and promote skill development.
  • Implement retention strategies to combat the high turnover typical of the hospitality and gaming sectors.
• Compensation & Benefits
  • Conduct annual salary surveys to ensure regional competitiveness.
  • Oversee the administration of health benefits, 401(k) programs, and workers' compensation claims.
• Regulatory Compliance & Licensing
  • Manage the end-to-end processing of Work Permits and Key Employee Licenses for all staff.
  • Ensure 100% compliance with the Gambling Control Act and Bureau of Gambling Control (BGC) reporting requirements for licensees.
  • Maintain "suitability" standards during the hiring process, including rigorous background checks.
     

Required Qualifications

• Education: Bachelor’s degree in HR, Business, or a related field (Master’s or SHRM-SCP/SPHR preferred).
• Experience: 10 years of HR experience, with at least 5 years in a leadership role within the Gaming, Hospitality, or Retail industries.
• Legal Knowledge: Expert-level understanding of California Labor Code and Federal employment laws.

Technical Skills & Competencies

• Regulatory Acumen: Ability to interface with the BGC and CGCC during audits or investigations of licensees as needed.
• Operational Agility: Comfort working in a 24/7 environment where weekend and evening availability may be required for critical issues.
• Discretion: Proven ability to handle sensitive information with extreme confidentiality.
• Experience using Paycom.

Benefits: Comprehensive medical/dental/vision, 401(k) matching, and paid time off.

Salary : $150,000 - $170,000