Home Care Intake Coordinator (Bilingual-Spanish)

1. Operational Understanding: Possess a comprehensive understanding of the day-to-day
operations within the Intake department.
2. Problem-Solving: Use problem-solving skills to define issues, collect data, establish facts, and
facilitate their resolution.
3. Computer Proficiency: The candidate must be able to perform various computer functions and
assist with communication between departments and overall office operations.
4. Team Collaboration: Foster a teamwork environment, actively promoting collaboration among
team members.
5. Punctuality: Demonstrate punctuality and readiness to work at the assigned start time.
6. Efficiency: Maintain efficient methods to ensure that daily responsibilities are carried out
routinely.
7. Major Incident Reporting: Report major incidents to the Supervisor of Intake or Director of
Operations promptly.
8. Fill-In Support: Be ready to fill in for colleagues in the Intake Department when necessary.
9. Telephone Etiquette: Answer phones professionally and in a timely manner.
10. Patient Satisfaction: Monitor patient satisfaction and promptly inform the appropriate
departments of any patient complaints.
11. Information Accuracy: Ensure that the Coordination Department receives accurate information
when entering new cases.
12. Privacy and Compliance: Respect patient and employee rights and privacy, maintain the
security of protected information, practice ethically, and adhere to the agency’s compliance
program and privacy policies.
13. Additional Tasks: Complete any other tasks the Supervisor of Intake and Director of
Operations assign.