What are the responsibilities and job description for the Home Care Coordination Supervisor (Care Manager) position at PLATINUM HOME HEALTH CARE?
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The Care Manager is responsible for supervising and leading the Care Coordinators in the efficient scheduling of caregivers for client services. This role includes ensuring timely and appropriate caregiver-client matches, maintaining compliance with regulations, and addressing staffing-related issues.
1. Supervision: Supervise the coordinating team to ensure the continuous provision of home care services for clients.
2. Professional Relations: Establish and maintain professional relations with Coordinators, Patients, and Home Health Aides.
3. Teamwork: Promote a collaborative and teamwork environment within the department.
4. Problem Solving: Demonstrate the ability to define problems and tasks, collect data, establish facts, and facilitate resolution.
5. Computer Skills: Utilize various computer functions to facilitate communication between departments and support overall office operations.
6. Punctuality: Maintain punctuality and readiness for work at the assigned start time.
7. Incident Reporting: Report major incidents to the Regional Manager, Director of Client Services, and Care Quality.
8. Efficiency: Maintain efficient methods for staff to carry out daily responsibilities, ensuring the continuity of patient care.
9. Phone Etiquette: Answer phones in a professional and timely manner.
10. Privacy and Compliance: Respect patient and employee rights and privacy, maintain the security of protected information, and comply with the agency's compliance program and privacy policies.
11. Mission and Values: Implement awareness of the company's mission, vision, values, and goals within the team.
12. Adaptability: Perform related duties as required and assigned by the Regional Manager and Director.
13. Patient Satisfaction: Monitor patient satisfaction and follow up on any patient complaints.
14. Regulatory Compliance: Monitor adherence of all staff to contractual and government regulatory guidelines.
15. Assistance: Assist leadership as needed for special projects and data collection.
16. Corrective Action: Providing corrective action for staff and Home Health Aides in collaboration with other teams as needed.