Customer Service Representative/ Retention Specialist

Job Description:In- person/ in office positiion. Full Time ( M-F 9AM- 6PM)Job Over View: We are seeking a highly motivated individual to join or team as as customer service representative / retention specialist for a variety of health insurance policy types. We are looking for someone with a unique set of skills to handle challenging and high pressure customer interactions.This position involves managing difficult callers and resolving complex issues with professionalism and effectiveness. You will play a crucial role in ensuring customer satisfaction and loyalty by effectively managing and retaining existing clients.In addition, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products. Key responsibilities Include:Conflict resolution: Handle escalated customer calls. Effectively address customer concerns and find resolutions to challenging situations. Stress Management: Demonstrate the ability to remain calm and composed in high-pressure situations. Handle a diverse range of customer emotions with resilience. Problem Solving: Analyze complex customer issues and devise creative solutions. Collaborate with cross- functional teams to ensure prompt issue resolution. Retention Management: Proactively engage with existing customers to understand their needs and address their concerns. Implement effective retention strategies to ensure customer satisfaction and loyalty. Utilize persuasive communicati9on skills to maintain long-term relationships.We take pride in our amazing team whom has mentality that strives for excellence in every task we undertake. You are likely a great fit for this team if: Qualifications: Proven excellence in customer service, preferably in a role requiring specialized handling of challenging customer interactions.Exceptional communicational and interpersonal skills. Ability to thrive in high- stress situations and maintain a positive attitude. Strong problem-solving and conflict resolution skills. Personal Attributes: Resilience and ability to manage stress. Flexibility and adaptability to changing circumstances. Team-oriented mindset with a focus on collaboration. What to expect: Call center/ office environment with music playing throughout the day. Full product and system training (paid) Pay: Weekly; Every Friday Benefits/PerksCompetitive PayProfessional DevelopmentJob Stability in a growing industry Paid time off

Salary : $18 - $22