Senior Business Process Consultant

Plat4mation Americas is seeking a Senior Business Process Consultant to lead complex ServiceNow delivery engagements and drive successful, measurable outcomes for clients.

In this role, you will be responsible for leading business process transformation initiatives and translating business requirements into scalable ServiceNow solutions. This role serves as a trusted advisor to clients, facilitating workshops, documenting current and future-state processes, defining requirements, and guiding organizations through the successful adoption of ServiceNow products and platform capabilities.

The ideal candidate possesses deep business process consulting expertise, strong stakeholder management skills, and extensive experience implementing ServiceNow solutions across multiple functional areas including IT, Employee Experience, Workplace Services, Customer Service, Field Service, Asset Management, or other platform applications.

What You Will Do

You will bridge the gap between business needs and technical delivery, ensuring that solutions built on the ServiceNow Now Platform deliver measurable outcomes.

Business Process Consulting

· Lead discovery sessions, stakeholder interviews, and business process workshops.

· Analyze current-state business processes and identify improvement opportunities.

· Design future-state processes aligned with organizational goals and ServiceNow best practices.

· Develop process maps, user stories, business requirements, and functional specifications.

· Facilitate process harmonization across multiple business units and stakeholders.

· Drive process standardization and operational excellence initiatives.

Solution Design & Requirements Management

· Translate business requirements into ServiceNow functional requirements.

· Partner with Solution Architects and Technical Consultants to develop scalable solutions.

· Create user stories, acceptance criteria, process flows, and solution documentation.

· Ensure solutions align with ServiceNow out-of-the-box capabilities whenever possible.

· Identify gaps, risks, dependencies, and opportunities for platform optimization.

· Participate in solution design reviews and governance activities.

Client & Stakeholder Management

· Serve as the primary liaison between business stakeholders and technical teams.

· Build trusted relationships with executive sponsors, business leaders, and end users.

· Facilitate executive presentations, steering committee meetings, and project reviews.

· Manage stakeholder expectations throughout project delivery.

· Drive consensus among diverse stakeholder groups.

Implementation & Delivery Support

· Support Agile and Waterfall project delivery methodologies.

· Participate in sprint planning, backlog grooming, and user acceptance testing activities.

· Assist with data validation, process testing, and deployment readiness assessments.

· Ensure business requirements are successfully translated into delivered functionality.

· Support organizational change management and user adoption activities.

Strategic Advisory

· Advise clients on ServiceNow platform capabilities and roadmap opportunities.

· Recommend process improvements that increase efficiency, compliance, and user experience.

· Identify opportunities for automation and digital transformation.

· Support business case development and value realization initiatives.

· Contribute to practice development, methodologies, and reusable assets.

What We Ask

· Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field.

· 7 years of business process consulting experience.

· 3 years of ServiceNow implementation experience.

· Experience leading requirements gathering and business process transformation initiatives.

· Strong understanding of Agile delivery methodologies.

· Experience facilitating executive-level workshops and stakeholder meetings.

· Proven ability to translate complex business requirements into functional solutions.

· Excellent verbal, written, and presentation skills.

· ServiceNow Certified System Administrator (CSA) – required within 60-90 day of hire if not already certified

· ServiceNow Certified Implementation Specialist (CIS) in one or more product areas – required within the first 6-12 months of hire, depending on project alignment

Preferred Qualifications

· ServiceNow certifications: CSA, CAD, CIS-SPM, CIS-HRSD, CIS-CSM….

· Knowledge of AI/automation projects (chatbots, NLP, predictive analytics, agentic AI).

· Familiarity with NowCreate methodology and Agile/SAFe delivery practices.

What’s in it for you

• Health Insurance
• 401(k) Contribution
• Flexible work environment
• Modern laptop
• Mobile phone allowance
• A modern, flexible and multicultural workplace at an innovative and global company
• Ambitious and kind colleagues from all over the world

Our culture

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job, but also help you to explore and develop your interpersonal skills.

About Plat4mation

We are a global pure-play ServiceNow partner that makes workflow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance.

Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application.

Interested?

Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to careers.us@plat4mation.com or apply directly by filling out the form below.