What are the responsibilities and job description for the Product Surveillance Associate position at Planet Pharma?
The Product Surveillance Associate position provides clinical and safety assessments of post-marketing events. This position is an integral role in marketing compliance with global regulations.
- Work with minimal supervision and requires a high degree of interaction with customers, health care professionals and employees at all levels within the organization.
- Processing the field inquiries received by phone, electronic or verbal correspondence in accordance to applicable SOP(s).
- Provide technical support and remote troubleshooting guidance as needed.
- Conduct follow up activities to be able to close records in a timely manner.
- Complete investigations which may include execution of product returns and subsequent evaluations, reviews of manufacturing records, and assuring proper approvals are obtained as part of closures.
- Execute the activities of processing complaints in accordance with the Company Quality System.
- BS in a Physical Science or Engineering or Equivalent Experience Required
- Experience in Quality Assurance and/or other regulated industry or similar experience required
- Strong technical writing and general problem-solving skills required
- Requires Vision Assessment (20/20 near visual acuity & acceptable color vision)