Move Coordinator - Customer Service

The Company:

We are a global company with local values. What started with a single truck in 1921 in Cincinnati, Ohio has become a third-generation, family-owned business. Our goal is to move our customers to their next big milestone. Whether that's helping a person move one block or solving complex supply chain problems, we're here to help you move forward with confidence.

The Role:

The Coordinator is a high energy position requiring excellent communications skills both verbal (telephone skills) and written. Ability to multi-task and have exemplary client relations skills. The Coordinator must have the ability to continually prioritize various day to day job responsibilities and authorize decisions involving our accounts.

• Monitor the order process to assure accurate and timely completion.
• Maintain timely professional contact with account representatives.
• Properly update all required fields in appropriate computer application for each activity associated with a particular order. (Data entry)
• Monitor jobs until complete.
• Coordinate the services of third party providers.
• Provide customer service in accordance with procedures.
• Present positive attitude on the phone.
• Properly update all required fields in appropriate computer application for each activity associated with a particular order.
• Act with initiative in order to anticipate and resolve problems.
• Ability to work under the pressures of time constraints in a fast paced work environment while maintaining professionalism under stressful circumstances.
• Excellent problem-solving and decision-making skills.
  
  
  

Qualifications:

• High School diploma or GED required.
• College education preferred.
• Minimum of 2 year(s) in customer service position or related industry preferred.
• Proficient with Microsoft Office (Excel, Power Point, Outlook).
• Strong communication skills
• Attention to detail and ability to work under tight deadlines.
• High level of organization and time management.
  
  
  

Pay & Benefits:

This is a full-time position that comes with a comprehensive benefits package and a competitive salary commensurate with experience. Benefits include:

• Competitive Pay: $18 - $22 / hour
• Health, dental, and vision insurance
• Life and disability insurance
• Accident, critical illness insurance
• 401k retirement plan
• Paid time off and paid holidays
  
  
  

Conditions:

• Full-time position.
• Generally, Monday through Friday, first shift. Occasional overtime as necessary, including nights and/or weekends.
• Must be able to sit at desk for extended periods of time
• Max lift 35 lbs
  
  
  

At Planes, everything starts with culture. Our TEAM culture is part of our DNA: it's evident in how we speak, in the choices we make, and in how we interact with our customers and with each other. We prioritize our culture because we know it's what makes us different - and it's what drives us to grow, and evolve, together.