What are the responsibilities and job description for the Front Desk Agent position at PK Hospitality LLC?
Job Description
As a Front Desk Clerk, you are the face of the hotel and play a key role in providing a welcoming and smooth guest experience. You’ll assist with check-in/check-out, handle guest requests, and ensure that each guest feels valued and well cared for during their stay.
Key Responsibilities:
- Guest Check-In/Check-Out:
- Greet all guests warmly and professionally
- Process check-ins, check-outs, and reservations accurately
- Verify guest identification, assign rooms, and issue key cards
- Maintain accuracy of room availability and guest billing in the system
Customer Service:
- Provide information on hotel services, amenities, and local attractions
- Respond to guest inquiries and resolve complaints or issues promptly
- Offer upsells or upgrades in line with hotel policies
Clerical and Administrative:
- Operate property management system (e.g., ChoiceAdvantage)
- Answer and direct phone calls appropriately
- Handle payment processing (cash, credit, direct bill)
- Complete shift reports and communicate with incoming staff
Operational Support:
- Maintain a clean and organized front desk and lobby area
- Coordinate with housekeeping and maintenance as needed
- Follow brand standards and hotel policies at all times
- Assist with light concierge duties, wake-up calls, or special requests
Qualifications:
- High school diploma or equivalent required
- Previous customer service or front desk experience preferred
- Familiarity with hotel reservation systems (especially ChoiceAdvantage) is a plus
- Excellent communication and organizational skills
- Professional appearance and positive attitude
- Ability to multitask in a fast-paced environment
- Availability to work flexible hours, including weekends and holidays
- Spanish Bi-lingual preferred
Physical Requirements:
- Standing for extended periods
- Light lifting (up to 25 lbs)
- Occasional bending or walking
Benefits:
- Choice Hotels employee travel discounts
- Paid Time Off
- Health Insurance
Job Types: Full-time, Part-time
Pay: $13.00 - $14.15 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $13 - $14