What are the responsibilities and job description for the Operations Manager position at Pivotal Talent Search?
Operations Manager – Public Safety Technology
Location: Ozark, Missouri - On-site
This individual will manage a small team who will work on a wide range of public safety agencies installing the latest technology in two-way communications and in-car video systems. Individuals who are project driven, can train and manage a team to provide quality installations, have top-notch customer service and are excellent communicators are strongly preferred.
Essential Duties:
- Manage a team of 8-10 employees and their schedules, along with shop-based radio work
- Establish priorities & goals to ensure the team completes the work as promised to the customer
- Prepare accurate quotes in QuickBooks for radio installations and radio part sales, and maintain a proper inventory level for the shop
- Work with the team to solve opportunities on a project and to create efficiencies in all aspects of completing a project
- Provide the training, guidance and counseling necessary for individual team members
- Audit all documents received in from a project and notify the appropriate parties to complete invoicing and inventory adjustments
- Assist the Radio Project Coordinator with upcoming projects in the field
- Develop standard operating procedures (SOP) and training materials
- Update the CRM accordingly and make sure that tasks are seen through to completion
- Assume personal responsibility for all aspects of work: quality, timeliness and results; seeking to complete tasks with little oversight
- Represent the company at various conferences, located throughout the state and country
- Other duties as assigned
Requirements and Qualifications:
- Ability to manage others in a fluid work environment
- Two to four years of management experience, preferably in an auto/tech environment
- Able to actively listen and communicate respectfully with customers & team members across all divisions of the business
- Promote a team driven culture
- Strong customer service skills and ability to solve problems independently, as well as be able to bring ideas/solutions to the table
- Knowledge of hand/power tools and installation of 12-volt accessories is preferred
- Must be detail oriented, reliable, have strong work ethic, and have excellent time management skills
- Able to learn in a fast-paced environment with multiple deadlines
- Physical strength and stamina, and the ability to lift up to 50 pounds
- Willing to travel, with some overnight stays
- A valid driver’s license, clean driving record and ability to pass a drug test and background check are required.