What are the responsibilities and job description for the Systems Administrator - Oklahoma City, OK position at Pivotal Solutions?
Systems Administrator
The Systems Administrator is the backbone of our IT operations, ensuring the smooth functioning of a complex SMB network and environment. This role will be pivotal in providing advanced technical support for the company’s managed IT infrastructure, maintaining a deep understanding of both hardware and software systems. The Systems Administrator actively participates in various projects, collaborating closely with the IT director to drive innovation and efficiency. This position is crucial in supporting the IT Team, guiding Technicians in troubleshooting and identifying the root cause of helpdesk issues from routine reoccurrences to new and complex ones. Maintaining and enhancing specialized workflows. Working alongside scientists, lab staff, and administrative personnel, this role uses a mix of in-house and enterprise-level applications to ensure operations run efficiently and continually seeks to enhance through continual process improvement. Leveraging in-depth software and technical knowledge, the Sr. Systems Administrator mentors and coaches junior staff in supporting public-facing, laboratory, and user websites and applications, including the Client Portal, Laboratory Information Management System, specific analytical testing laboratory instrument software, Freshservice ticket portals, and Microsoft Office 365 applications. This position must have the integrity to advocate and champion Cyber Security policies, and Technical and Customer Service acumen to solve problems and create innovative solutions to various opportunities, contributing to the success of the IT department and the Business as a whole.
Key Duties...
- Provide exceptional technical support to users across all levels, ensuring a seamless experience with company-managed IT infrastructure.
- Diagnose and resolve complex hardware and software system issues, serving as the advanced line of defense against IT disruptions.
- Employ advanced knowledge and resources to deliver informed and effective solutions to intricate problems.
- Collaborate with the IT Director and department leadership to develop and improve IT procedures, setting higher standards of service and efficiency.
- Operate and navigate the help desk and end-user software, optimizing the resolution process.
- Redirect the most complex problems to the appropriate resources, ensuring timely and accurate resolution at a higher level.
- Identify and rank critical issues, allocating attention to maximizing system performance and user productivity.
- Track, document, and analyze problem-solving processes, creating a comprehensive knowledge base for the IT infrastructure.
- Lead and contribute to IT projects that extend beyond help desk tickets, driving continuous improvement and innovation.
- Report and analyze recurring problems, playing a pivotal role in enhancing IT operations and strategies.
- Champion and enhance cyber security policies, contributing to a secure and resilient IT environment.
- Train, mentor, and coach department employees on specifically assigned processes.
- Maintains current knowledge of trends and developments in techniques and technology relevant to the field and stays current on industry, company, and departmental methodologies, terminology, and regulations.
- Adherence to all safety standards, policies, procedures, and protocols.
- Maintain adequate attendance as per department and company expectations.
- Performs all other duties as assigned.
- The duties listed are not comprehensive but are a representation of the function this position will perform. Duties that are similar, related, or logical are also included. The omission of specific statements does not exclude them.
Minimum Requirements...
- High school diploma or equivalent with 3 years of experience in a Help Desk/ IT Support-related role.
- Preferred qualifiers include:
- Certification in CompTIA A , Net , Sec or similar, CCNA, Microsoft is preferred.
- 4 years of experience in a Help Desk/ IT Support-related role is also preferred
- Experience with Hyper- V
- Experience with Active Directory and Group Policy.
- Experience with PowerShell scripting or similar tools for automation.