What are the responsibilities and job description for the IT Support Specialist position at Pivotal Solutions, Inc.?
General Description
o Monitor daily operations, including server, hardware, software and enterprise systems
o Evaluate current applications and make recommendations for improvement, as needed
o Configure user devices and system access
o Administration of and for Microsoft Dynamics 365 ERP system
o Collaborate with Managed Services Provider to execute Cyber Security strategies to protect organization
o Stay up to date on technology advancements
o Perform quality work within deadlines with or without direct supervisor
o Work independently while understanding the necessity for community and coordinating work efforts with other employees and organizations
o Train employees on use of many different types of software
o Write required Standard Operating Procedures (SOPs) for computer operations
o Complete monthly Preventive Maintenance tasks for specified machines
o Manage IT assets and inventory system
o Collaborate with other departments on projects, integrating new technology where possible (process improvement, automation, etc.)
Further responsibilities and duties as deemed necessary.
Work Experience & Education Requirements
o Excellent analytical and problem-solving skills.
o Experience with Dynamics 365 (preferred).
o Proficient in MS Suite of products including Office365, Server, and Exchange.
o Strong verbal/written communication skills.
o Attention to detail.
o Positive attitude, good judgment, and excellent time management skills.
o Bachelor’s degree in Computer Science (preferred), or a minimum of 2 years of work experience in a computer systems environment.