What are the responsibilities and job description for the IT Support Specialist (Junior/Associate) for Richfield, WI position at Pivotal Solutions Inc?
Job Details
IT Support Specialist
Position Overview
As an IT Support Specialist, you ll be a key member of the IT team, providing day-to-day support to employees, maintaining desktops and devices, and assisting with the administration of core business platforms including our ERP system and Shopify storefront(s). You ll be exposed to a wide range of technologies and processes, with opportunities to grow into systems administration, infrastructure, or application support. This is an on-site position, and the ability to work from our Richfield, WI office during normal business hours is required.
Key Responsibilities
- Serve as the first point of contact for end-user IT support (onsite and remote)
- Troubleshoot and resolve issues related to hardware, software, networking, and user access
- Configure and deploy desktops, laptops, printers, and mobile devices
- Support and maintain Microsoft 365 accounts, Active Directory, and device management tools
- Assist with ERP administration: user setup, permissions, troubleshooting, and light data support
- Provide Shopify and eCommerce platform support: plugin updates, access control, issue triage
- Maintain IT documentation and asset inventory
- Support onboarding/off-boarding processes, including provisioning and deprovisioning accounts
- Collaborate with senior IT staff on projects and system improvements
Requirements
- 1 3 years of hands-on IT support experience in a help desk or desktop support role
- Proficiency with Windows environments
- Experience with Microsoft 365, Active Directory, and common remote support tools
- Excellent communication, troubleshooting, and problem-solving skills
- Strong sense of ownership, attention to detail, and a customer-first mindset
- Must be able to work on-site full-time at our Richfield, WI office
Nice to Have (Bonus Points)
- Experience with IT ticketing systems
- Knowledge of cybersecurity best practices and endpoint protection tools
- Familiarity with remote support tools (ScreenConnect)
- Certifications: CompTIA A , Microsoft Certified, or similar
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
