What are the responsibilities and job description for the Customer Support I position at Pitsco Education?
Pitsco Education values industry-leading customer service. We are looking for a customer-centric person who shares this vision to join our team in the role of Customer Support I. This position is responsible for supporting all components of the order process from quote and order placement to shipment and post-delivery needs. This is achieved through interacting with customers through a variety of communications mediums and settings. These tasks are accomplished by performing the following duties.
Essential Duties and Responsibilities (other duties may be assigned):
- Interacting with customers in a polite and professional manner via incoming and outgoing phone calls, email, chat (text and video), face-to-face communication, and other channels as assigned
- Supporting all components of the order process including order entry, return process, and customer inquiries
- Analyzing information received from the customer and exercising independent problem-solving to deliver successful resolutions
- Representing Pitsco during meetings and potentially at conventions/exhibits/events as requested
- Continually obtaining and retaining product knowledge to support customer needs
- Preparing various information and reports as requested
- Assisting in various departmental projects as requested
Qualifications/Requirements:
- High school diploma or equivalent is required
- Previous customer-facing experience is preferred but not required
- Outstanding written and verbal communication skills
- Excellent organizational skills and ability to adhere to processes and procedures
- Successful in working both within a team and/or independently
- Problem solver with great customer service attitude
- Accuracy with a high level of attention to detail while managing multiple tasks
- Ability to calculate figures and amounts such as discounts, commissions, proportions, and percentages
- Confident using a variety of computer applications
- Ability to be physically mobile with reasonable accommodation including ability to walk, balance, kneel, crouch, reach, stand, and stoop
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person