Customer Support I

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13575602

Summary: Pitsco Education values industry-leading customer service. We

are looking for a customer-

centric Customer Support I to join our team who shares this vision. This

position is

responsible for supporting all components of the order process from

quote and order placement to

shipment and post-delivery needs. This is achieved through interacting

with customers through a

variety of communications mediums and settings. These tasks are

accomplished by performing the

following duties.

Essential Duties And Responsibilities (other Duties May Be Assigned)

Interacting with customers in a polite and professional manner via

incoming and outgoing

phone calls, email, chat (text and video), face-to-face communication,

and other channels as

assigned

Supporting all components of the order process including order entry,

return process, and

customer inquiries

Analyzing information received from the customer and exercising

independent problem-

solving to deliver successful resolutions

Representing Pitsco during meetings and potentially at

conventions/exhibits/events as

requested

Continually obtaining and retaining product knowledge to support

customer needs

Preparing various information and reports as requested

Assisting in various departmental projects as requested