Retail Assistant Manager

Pisgah Inn on the Blue Ridge Parkway is hiring a Retail Assistant Manager for our 2026 season. Our season is April 1 to Nov 1 each year.

*Some dorm rooms shared with a roommate on site. Requirement of working 6 days of week if needed.

To locate us, use Google Maps or Waze app and type in "Pisgah Inn" without the address. It will show us in Canton, NC

Who We Are

Pisgah Inn is more than just a hotel, retail, café, and restaurant. We are a historical fixture along the Blue Ridge Parkway for more than 60 years with an Inn operating on location for more than 100 years. We strive to live by a mission to provide the best service for the guests by empowering our employees to always make it right for every guest. We achieve this mission by following our values such as integrity, customer awareness, team leadership, innovative thinking, communication skills, and respect for others.

Position Summary

The primary job of a Retail Assistant Manager is to ensure the smooth day-to-day running of the gift shop, country store and café’ in accordance with the vision of Pisgah Inn. Must ensure that team members are all working towards the target for the day and that excellent customer care standards are met at all times.

Major Responsibilities

· To be knowledgeable and proficient with a POS.

· Develop a full knowledge of the perpetual inventory system.

· Managing and motivating your team to increase sales and ensure efficiency.

· To step into the Retail Manager’s position when the Retail Manager is absent.

· Managing stock levels and making key decisions about stock control.

· Using information technology to record sales figures for data analysis and forward planning.

· Dealing with staffing issues such as interviewing potential staff and conducting appraisals and performance reviews along with the Retail Manager and/or the HR Director.

· Documenting, disciplining and terminating employees when required along with the Retail Manager and/or the HR Director.

· Ensuring standards for quality, customer service and health and safety are met.

· Train new employees including safety training and collect documentation proving this was done.

· Organizing displays, ensuring that outlets appear organized at all times

· Attending scheduled staff meetings

· Pick up product when required

· Updating colleagues on business performance, new initiatives and other pertinent issues

· Touring the sales floors regularly, talking to customers and colleagues and identifying and resolving urgent issues.

· Reviewing sales figures as required

· Nurture relationships with all vendors and local crafters.

· Recognition of prime merchandising location and rotation.

· Effective leadership and the ability to motivate others.

· Plan and prioritize workloads and delegate accordingly.

· Create weekly schedules and turn these into GM and HR Director each week.

· Have a customer focus.

· Grasp new concepts quickly.

· Be able to multi-task and work well under pressure.

· Have a desire to work as part of a team to generate fresh and innovative ideas.

Requirements

· Retail Management or equivalent work experience preferred.

· Ability to motivate, develop, and mentor staff.

· Must have excellent organizational skills, the ability to manage multiple priorities simultaneously, and the ability to interface with multiple levels of management and influence others.

· Maintain professional appearance and hygiene.

· Have a current driver’s license.

Reasoning Ability

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

· Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Skills and Abilities

· Ability to interact positively with supervisor, management, coworkers, and the public to promote a team effort and maintain a positive and professional approach.

· Ability to produce a high volume of work in a timely manner, which is accurate, complete, and of high quality.

· Ability to come to work regularly and on time, to follow directions, be open to constructive feedback, to get along with co-workers and supervisors, to treat co-workers, supervisors and guests with respect and courtesy, and to refrain from abusive, insubordinate and/or violent behavior.

Physical Requirements

· Must be able to lift, move and handle up to 30 pounds for daily tasks.

· Must be able to be on one’s feet for long periods of the day.

· Must be able to climb and descend stairs including step ladders.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift
• Morning shift

Ability to Relocate:

• Canton, NC: Relocate before starting work (Required)

Work Location: In person

Salary : $22