Systems Support Specialist

Description

Location: Winchester, VA (Onsite)

Veteran-Owned | Mission-Driven | Fast-Growing Industry Leader

Ready to make a meaningful difference through technology? Join a team that serves those who’ve served.

At Pisces Healthcare Solutions, we don’t just distribute medical equipment—we deliver care, dignity, and support to our nation’s veterans. As a proud Service-Disabled Veteran-Owned Small Business and trusted government contractor, we are committed to excellence in serving the U.S. Department of Veterans Affairs. As our organization continues to grow, we are investing in the systems, infrastructure, and technology that power exceptional service—and we’re looking for a talented Systems Support Specialist to help us scale securely and efficiently.

Why Pisces Healthcare Solutions?

A mission with impact: We serve those who have served.

Technology-driven growth: Help strengthen the systems that support a rapidly expanding healthcare organization.

Collaborative culture: Work alongside business leaders and technical teams to solve meaningful challenges.

Career development: Opportunity to expand your technical expertise across enterprise platforms and infrastructure.

Purpose stability: A high-impact role in a growing organization where your work matters every day.

Who We’re Looking For

You’re a technically savvy, solutions-oriented IT professional who thrives on solving problems, optimizing systems, and helping people succeed through technology. You enjoy troubleshooting complex issues, maintaining enterprise systems, and improving business processes. You communicate effectively with both technical and non-technical users and bring a proactive, customer-service mindset to everything you do.

What You’ll Do

As a Systems Support Specialist, you will serve as a critical technical resource supporting Pisces Healthcare Solutions’ enterprise platforms, infrastructure, and end users. You’ll partner closely with the IT Manager to ensure stable, secure, and efficient operations across multiple company locations.

Key Responsibilities

• Administer, monitor, and maintain enterprise systems including CRM, ERP, e-commerce, telecommunications, and logistics platforms.
• Serve as the primary escalation point for system performance issues, outages, and technical incidents.
• Provision and configure user accounts, systems access, hardware, and equipment for new hires and existing employees.
• Diagnose and resolve hardware, software, network, and connectivity issues across multiple company locations.
• Manage and optimize email systems, spam filtering, and VoIP/telecommunications infrastructure.
• Monitor system health and proactively identify opportunities to improve uptime, reliability, and performance.
• Support e-commerce platform functionality and troubleshoot issues impacting business operations.
• Maintain integrations and data flow between business systems including NetSuite, CRM, ShipHawk, Vonage, and related platforms.
• Assist with SQL queries, reporting, and basic database maintenance.
• Support presentation technology and technical needs for leadership and business meetings.
• Maintain accurate technical documentation, workflows, and configuration records.
• Respond to support requests via ticketing systems, phone, and email in a timely and professional manner.
• Assist with software updates, system upgrades, maintenance windows, and infrastructure improvements.
• Recommend and implement process improvements to enhance user productivity and technical efficiency.
  
  

Requirements

What You Bring

• Associate degree in Information Technology, Computer Science, or related field required; Bachelor’s degree preferred.
• Relevant certifications such as CompTIA A , Network , Security , or Microsoft 365 Administrator strongly preferred.
• Proven experience in systems administration, technical support, or enterprise IT environments.
• Strong knowledge of ERP, CRM, e-commerce, and enterprise systems support.
• Experience with NetSuite, ShipHawk, Vonage, or similar platforms preferred.
• Proficiency with SQL database management, Microsoft Office Suite, and technical troubleshooting.
• Experience with systems integrations, access management, and enterprise application administration.
• Strong analytical, troubleshooting, and organizational skills.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Customer-service mindset with a proactive, solution-oriented approach.
• Ability to manage multiple priorities in a fast-paced environment.
  
  

Preferred Qualifications

• .NET development experience
• Familiarity with AI productivity platforms such as Microsoft Copilot, ChatGPT, Claude, or Gemini
  
  

What We Offer

• Competitive Base Salary Performance Bonus
• 401(k) with Company Match
• Medical, Dental, Vision, Life & AD&D, and Disability Insurance
• Paid Time Off (PTO) & Company Paid Holidays
• Onsite role with exposure to enterprise systems and business operations
• Opportunity for technical growth and career advancement
• Mission-driven work supporting U.S. veterans
• Collaborative, team-oriented work environment
  
  

Physical Requirements

• Extended periods of sitting and computer use
• Occasional standing, walking, bending, and lifting up to 40 lbs
• Fine motor tasks involving hardware setup and troubleshooting
• Occasional travel between company facilities as needed
  
  

Work Environment

• Onsite role based in Winchester, Virginia
• Office and warehouse environment supporting employees across multiple company locations
• Regular use of computers, phones, printers, and enterprise systems
• Occasional after-hours or weekend support for upgrades, maintenance, or urgent technical issues
  
  

We are proud to be an Equal Opportunity Employer.

All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.

Ready to Join the Mission?

Apply today and help power the systems that enable exceptional service to the veterans who depend on us every day.