Administrative Assistant/Courier

NATURE OF POSITION

The Administrative Assistant/Courier will act as a liaison, providing product/service information and resolving any merging problems that our clients might face with accuracy and efficiency, along with daily deliveries for the office. This position is often the first point of contact for our company and must represent the business in a professional manner with a strong focus on providing excellent customer service.

SUPERVISION RECEIVED

General direction and oversight is provided by the County Manager

- Employees of Pioneer Title are expected to model and foster our core values: Customer Focus – Excellence - Communication - Leadership - Integrity

· Answer, screen, and manage large amounts of incoming calls ensuring excellent customer service

· Great visitors warmly, directing and announcing them appropriately

· Identify and assess customer needs to achieve satisfaction

· Maintain security by following procedures and controlling access

· Perform clerical duties such as filing, photocopying, collating, faxing, etc.

· Build sustainable relationships of trust through open and interactive communication

· Maintain inventory of office supplies and sundries

· Manage the cleanliness of the office during operating hours, making sure the coffee bar is stocked and wiped down, the front waiting room and closing rooms are organized and clean

· Make deliveries to the bank, post office, etc. when necessary

· Go beyond to engage customers

· Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Contribute to the team effort by accomplishing related results as needed

KNOWLEDGE, SKILLS AND ABILITIES

· Highly motivated self-starter with the ability to work within a team under minimal supervision

· Customer orientation and ability to adapt/respond to different types of personalities

· Excellent communication skills

· Demonstrated knowledge of administrative and clerical procedures

· Strong knowledge and ability in the use of a personal computer and software applications (e.g. Microsoft Word, Excel, PowerPoint, etc.)

· Excellent customer service skills and professional personal presentation

· Ability to effectively work under stressful conditions

· Ability to exercise initiative and sound judgement and to react with discretion under varying conditions

· Ability to establish and maintain effective and appropriate relationships

· Valid driver’s license with a clean driving record – ability to pass company background check

· Proven ability to operate a variety of office equipment including personal computers, multi-line phones, copiers, printers, scanners, and calculators.

TOOLS AND EQUIPMENT USED

Operate a variety of office equipment including vehicles, personal computers, telephones, copiers, printers and general office equipment.

REQUIRED MINIMUM QUALIFICATIONS

Valid driver’s license in the state in which you will be working, along with a clean driving record

An offer of employment is contingent upon successful completion of a background check

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

License/Certification:

• Driver's License with a clean driving record (Required)

Work Location: In person

Salary : $18 - $22