Account Manager

SUMMARY: As a Sales Account Manager, you will play a crucial role in managing relationships with our clients and driving sales growth within your assigned accounts.

RESPONSIBILITIES:

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for assigned client accounts, including corporate clients, event planners, venues, and individuals.

• Build and maintain strong relationships with clients, understanding their needs and preferences to provide personalized service.

• Conduct regular check-ins and meetings with clients to review upcoming events, discuss menu options, and address any concerns or issues.

Sales Growth:

• Develop and execute strategies to drive sales growth within assigned accounts, including identifying new business opportunities and expanding existing business.

• Prospect and qualify leads, making cold calls and attending networking events to generate new business leads.

• Prepare and present proposals, contracts, and pricing quotes to clients, negotiating terms to secure new business and renewals.

Event Planning and Coordination:

• Work closely with clients to plan and coordinate catering services for their events, including menu selection, staffing requirements, and logistics.

• Collaborate with internal teams, including chefs, event coordinators, and operations staff, to ensure seamless execution of events.

• Conduct site visits and walk-throughs with clients to assess event space and discuss setup and logistics.

Marketing and Promotion:

• Collaborate with the marketing team to develop targeted campaigns and promotional materials to attract new clients and drive sales.

• Attend industry events, trade shows, and networking functions to promote our catering services and build relationships with potential clients.

Administrative Tasks:

• Maintain accurate records of client interactions, event details, and sales activities in our CRM system.

• Prepare and update sales reports, forecasts, and performance metrics to track progress against goals.

CRM Management:

• Maintain accurate and up-to-date records of all lead interactions and activities in the CRM system.

• Track progress towards targets and report on key performance metrics.

Other duties as assigned by management. 

REQUIREMENTS:

• Proven experience as an Account Manager, Sales Representative or relevant role

• Proficiency in English

• Excellent knowledge of MS Office

• Hands-on experience with CRM software is a plus (Total Party Planner, monday, etc.) 

• Thorough understanding of marketing and negotiating techniques

• Fast learner and passion for sales

• Self-motivated with a results-driven approach

• Aptitude in delivering attractive presentations