Store Manager

About the Company

Pinnacle Search is partnering with a furniture company in Albany, GA to identify their next sales leader! This company has a strong legacy of providing high-quality furniture to their community across a variety of budgets. They are big on personal integrity and grassroots involvement. Your personality and ability to lead teams will be a vital part of your success in this company!

About the Role

The Store Manager is responsible for leading a staff of roughly 20 people as they deliver impeccable customer service throughout the buying process. This person will train, coach, and develop the team to ensure an exceptional customer experience while driving business goals.

Responsibilities:

• Lead, coach, and motivate a sales team to consistently meet and exceed sales, margin, and performance goals
• Drive daily sales activity through floor leadership, role modeling, and real-time coaching
• Recruit, interview, onboard, and train new team members in partnership with HR
• Schedule staff effectively to align with traffic, sales volume, and labor budgets
• Monitor individual and store performance metrics (sales, close rates, average ticket, KPIs) and take corrective action when needed
• Create a positive, professional, and accountable store culture focused on customer experience and results
• Ensure exceptional customer service by resolving escalated issues and maintaining high service standards
• Oversee inventory accuracy, merchandising standards, pricing, and showroom presentation
• Maintain compliance with company policies, safety standards, and employment practices
• Complete performance reviews, coach through performance concerns, and document disciplinary actions as required
• Manage timekeeping, attendance, and payroll accuracy for the store
• Partner with leadership on promotions, local marketing efforts, and sales events
• Ensure the store is clean, organized, and visually appealing at all times

Qualifications:

• At least five years of retail management experience - at least two years of experience in a commission-driven compensation structure
• Experience selling furniture with strong eye for design and customization of customer experience
• Hands-on experience training others on best-practices and follow-up techniques in retail sales

Required Skills:

• Sales Leadership: Ability to drive results through active floor leadership, coaching, and accountability
• People Management: Skilled in hiring, onboarding, training, and developing a diverse retail sales team
• Performance Coaching: Confident in giving clear, timely feedback and addressing performance gaps
• Customer Focus: Strong commitment to delivering a high-quality customer experience and resolving issues professionally
• Communication: Clear, direct, and respectful communicator with employees, customers, and leadership
• Decision-Making: Uses sound judgment to make timely decisions in a fast-paced retail environment
• Accountability: Holds self and others responsible for meeting expectations, goals, and company standards
• Organization & Time Management: Effectively prioritizes tasks, manages schedules, and meets deadlines
• Adaptability: Remains calm and flexible in a changing retail environment, including weekends, holidays, and peak sales periods
• Policy & Compliance Awareness: Understands and follows company policies, safety standards, and employment practices
• Emotional Intelligence: Manages conflict professionally and builds trust with team members

We invite you to apply today! Follow Pinnacle Search for additional opportunities!

About Us!

Pinnacle Search is a global executive search firm that identifies, qualifies, and delivers exceptional talent for leadership positions. Our high-quality performance standard is driven by our goal to be the most effective search firm in our chosen specialty areas.

The Pinnacle team is comprised of leaders possessing years of industry experience. Our consultants and research associates are professional, results-driven, and committed to finding the right match for our clients and candidates.