What are the responsibilities and job description for the Front Desk Receptionist / Greeter (Part-time Saturday) position at Pinnacle RV of Fort Worth?
About Us:
Pinnacle RV is a premier provider of recreational vehicle services and products, dedicated to delivering a world class customer experience in every aspect. We pride ourselves on our commitment to excellence and our focus on fostering a dynamic and supportive work environment for our team.
Job Summary:
Pinnacle RV is seeking an outgoing and ambitious receptionist for our dealership in Hudson Oaks, Texas. The ideal candidate will be responsible for greeting customers and receiving calls at the dealership, determines the nature of their business and assist in directing the customer to their destination. Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all customers.
Essential Duties
- Greets showroom customers and determines the nature of their visit.
- Directs customers to the correct department, notifies the appropriate person that a customer is waiting and introduces the customer to a salesperson.
- Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
- Communicates with callers and visitors in a professional, friendly and efficient manner.
- Obtains basic demographic information about each customer, using the computer system established by the dealership.
- Enters data into prospect tracking system and runs prospect reports for managers weekly.
- Communicates messages to the appropriate parties in a timely manner.
- Assists with correspondence, reports and other documents.
- Assists with additional clerical duties as requested.
- Maintains a professional appearance.
- Other tasks as assigned
Customer Service Excellence: Ensure high levels of customer satisfaction by maintaining effective communication, resolving issues promptly, and ensuring all service work is completed with the highest level of quality. Interact with customers to ensure satisfaction.
Compliance and Safety: Ensure all service department activities comply with company policies, industry standards, and safety regulations
Qualifications:
Experience: experience in a customer service role
Skills:
● Excellent communication and interpersonal skills
● Strong problem solving and decision-making skills
● Proficient in using dealership management software
● Ability to handle multiple tasks simultaneously in a fast-paced environment
Job Type: Part-time
Pay: $15.00 per hour
Ability to Commute:
- Hudson Oaks, TX 76087 (Required)
Work Location: In person
Salary : $15