What are the responsibilities and job description for the Patient Access Representative position at Pinnacle Orthopaedics & Sports?
Description
Join our dynamic orthopedic clinic in Marietta, GA, as a Patient Access Representative and be a vital part of delivering exceptional patient care. We are seeking a dedicated professional to manage patient interactions efficiently in a busy office environment, ensuring smooth operations and a positive experience for all visitors.
Key Responsibilities:
- Greet and check-in patients promptly and professionally upon arrival
- Verify patient insurance information and collect necessary documentation
- Schedule appointments and manage patient flow to optimize clinic efficiency
- Collect co-pays and process payments accurately
- Update and maintain patient records in the electronic health record (EHR) system
- Answer phone calls, respond to patient inquiries, and provide excellent customer service
- Coordinate with clinical staff to ensure timely patient care and communication
- Assist with administrative tasks such as filing, faxing, and data entry as needed
Skills and Qualifications:
- High school diploma or equivalent; additional healthcare or administrative training preferred
- Minimum 6 months previous experience in a medical office or patient access office setting performing check-in functions
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multitask effectively in a fast-paced environment
- Proficiency with electronic health records (EHR) systems and basic computer skills
- Professional appearance and positive attitude
Pinnacle Orthopaedics fosters a collaborative and supportive environment, committed to growth and excellence in patient care. We offer competitive benefits and opportunities for professional development to help you succeed in your career.
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Requirements