What are the responsibilities and job description for the Patient Access Rep position at Pinnacle Orthopaedics & Sports?
Description
· Greets patients and visitors pleasantly
· Checks patients into EMR
· Scans all paperwork in EMR
· Enters in patient demographics with accuracy
· Monitors schedule to make sure all patients who are given tablet to complete questionnaires
· Monitors reception area and patient flow, notifies patients of delays
· Answers questions and gives information as requested
· Obtains and/or verifies patient demographic and insurance information
· Collects co-payments, self-pay rates and/or account balances at time of service
· Schedules, cancels and reschedules patient appointments
· Verifies HIPAA Authorization form and ID of anyone other that patient picks up medical records and/or prescriptions
· Provides back-up coverage at check-in, which could include other offices
· Provides back-up coverage for appointment scheduling
Requirements
Minimum of six months in a physician office setting performing check-in functions.