Part Time Front Desk Agent

Join our team as a Front Desk Guest Services Team Member and be the welcoming face of our organization! We are looking for an enthusiastic and reliable individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. This role is perfect for someone who values teamwork, enjoys engaging with people, and is eager to grow their career with us.

Key Responsibilities 

• • • Welcome guests to the hotel with a warm and friendly demeanor, providing a professional and courteous reception experience.
    • Process guest check-ins and check-outs efficiently, accurately recording guest information, preferences, and payment details.
    • Assist guests with inquiries, requests, and reservations, providing information about hotel amenities, services, and local attractions.
    • Handle phone calls, emails, and other forms of communication promptly and courteously, directing inquiries to the appropriate department or staff member.
    • Maintain a clean and organized front desk area, ensuring all necessary supplies, forms, and equipment are readily available.
    • Address guest concerns, complaints, and special requests in a timely and effective manner, escalating issues to management as needed.
    • Follow established procedures for cash handling, credit card transactions, and room key distribution, always maintaining accuracy and security.
    • Collaborate with other hotel departments, including housekeeping, maintenance, and food and beverage, to coordinate guest services and resolve issues.
    • Uphold hotel policies and procedures, including safety and security protocols, privacy guidelines, and brand standards.
    • Other duties as assigned
    • Hours for this position vary from first shift of 7am-3pm to second shift of 3pm-11pm. Flexibility is required
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• This position is located at our True by Hilton, Spartanburg located at 103 Franklin Avenue.