Join Our Hospitality Team as a Night Auditor!

At Pinnacle Partnership, we believe hospitality is about more than providing a place to stay—it’s about creating experiences where people feel welcomed, valued, and cared for.

We’re looking for a dependable, detail-oriented Night Auditor who enjoys helping people, working independently, and taking pride in creating a safe, welcoming, and comfortable experience for our overnight guests.

About the Role

As a Night Auditor, you’ll play an important role in keeping our hotel running smoothly throughout the overnight hours. You’ll combine exceptional guest service with nightly accounting and administrative responsibilities to ensure our hotel is ready for a successful new day.

This is a great opportunity for someone who enjoys a quieter work environment, is comfortable working independently, has strong attention to detail, and takes pride in providing friendly hospitality—even during the late-night and early-morning hours.

Schedule: Friday & Saturday nights, 11:00 PM–7:00 AM

What You'll Do

• Welcome guests with a warm, friendly, and professional attitude throughout the overnight shift.
• Handle guest check-ins, check-outs, reservations, questions, and requests.
• Provide exceptional service and work to resolve guest concerns in a professional and timely manner.
• Perform nightly audit procedures to ensure guest accounts, room charges, taxes, payments, and other transactions are accurate.
• Balance daily revenue, financial transactions, and settlements.
• Complete end-of-day procedures and prepare daily reports for management review.
• Process reservations, answer phone calls, respond to guest correspondence, and assist with administrative tasks.
• Maintain guest privacy and follow all hotel security and confidentiality procedures.
• Monitor hotel safety and security, including guest areas and fire alarm systems, and respond appropriately to emergencies or disturbances.
• Maintain a clean, organized, and welcoming front desk, lobby, and common areas throughout the night.
• Assist with preparing the breakfast area and making coffee during the early morning hours.
• Work closely with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.
• Follow all IHG, Pinnacle Partnership, hotel, safety, security, and regulatory standards.
• Be willing to jump in and help wherever needed—because great hospitality is a team effort!
• Perform other duties and special projects as assigned.

What We're Looking For

We’re looking for someone who is:

• Reliable and dependable, especially when working independently overnight.
• Friendly, welcoming, and genuinely enjoys helping others.
• Comfortable interacting with guests from a variety of backgrounds.
• A strong communicator who listens well and responds professionally.
• Organized and detail-oriented, especially when handling financial transactions and nightly reports.
• Comfortable multitasking and prioritizing responsibilities.
• Able to remain professional and calm when handling guest concerns or unexpected situations.
• Comfortable learning and using computers, hotel management systems, reservation platforms, and Microsoft Office.
• Able to work independently while also being a supportive team player.
• Flexible and willing to work scheduled holidays when required.

Previous hospitality, hotel, customer service, or night audit experience is preferred, but we value the right attitude, reliability, and willingness to learn.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or hospitality experience preferred.
• Hospitality or related college education is a plus.
• Ability to learn and confidently use hotel management and reservation systems.
• Strong attention to detail and organizational skills.
• Professional appearance and positive attitude.
• Ability to follow company grooming, uniform, safety, security, and guest service standards.
• Comfortable working independently during overnight hours.

Why You'll Love Being Part of Our Team

At Pinnacle Partnership, we believe taking care of our guests starts with taking care of our team. We want our employees to feel appreciated, supported, and excited to be part of our organization.

As a member of our team, you can enjoy perks and benefits such as:

• Paid Time Off (PTO) – Take time to recharge, spend time with family, travel, or enjoy life outside of work.
• IHG Hotel Discounts – Enjoy special employee rates and discounts at participating IHG hotels around the world.
• Employee Perks & Discounts – Take advantage of available employee discounts and special offers.
• Growth Opportunities – Develop valuable hospitality skills and opportunities to grow within the company.
• Supportive Team Environment – Work alongside a team that values respect, communication, teamwork, and great hospitality.
• Meaningful Guest Connections – Make a difference in a guest’s experience, even during the overnight hours.
• Industry Experience – Build valuable experience with an award-winning hospitality and development company and recognized hotel brands.
• A Chance to Make a Difference – Your reliability, personality, and attention to detail directly impact our guests and your team.

What It Takes to Be Successful

The best Night Auditors understand that the little things matter.

A friendly welcome when a guest arrives late at night, a quick solution to a problem, a clean and welcoming lobby, an accurate guest account, or simply taking the time to listen can make a big difference in someone's stay.

We’re looking for someone who takes pride in their work, pays attention to the details, supports their coworkers, and genuinely cares about creating a great guest experience.

If you’re dependable, organized, comfortable working independently, and enjoy helping people, this could be the perfect opportunity for you!

Physical Requirements

This position requires the ability to:

• Stand and walk throughout the hotel for extended periods.
• Sit and stand for periods of time while performing front desk and audit responsibilities.
• Use computers, phones, office equipment, and hotel systems.
• Squat, bend, reach, push, pull, and lift items weighing up to 35 pounds.
• Read documents and computer screens and accurately enter information.
• Communicate effectively with guests and team members in person and by phone.
• Remain professional, positive, and composed in a fast-paced hospitality environment.

Ready to Join Us?

If you’re someone who enjoys making people feel welcome, takes pride in your work, enjoys working independently, and wants to be part of a team that believes in exceptional hospitality, we’d love to meet you!

Come grow with Pinnacle Partnership and be part of a team where your work matters, your growth is encouraged, and every shift is an opportunity to make someone’s experience better.

Pinnacle Partnership employees are expected to maintain a professional image and attitude consistent with the Company’s business practices.