What are the responsibilities and job description for the AT&T Customer Success Representative position at Pinnacle Horizon?
We're looking for a motivated, people-focused individual to join our Pittsburgh team as an AT&T Customer Success Representative on behalf of our Kinetic client. In this in-person, customer-facing role, you'll work directly with residential customers to answer questions, explain available services, and guide them through enrollment. Full training provided from day one.
AT&T Customer Success Representative Responsibilities:
- Meet with customers in person to answer questions and provide clear information on Kinetic products, services, and account options
- Guide customers through the enrollment process with friendly, professional support from first conversation through completion
- Resolve customer concerns and escalate more complex issues to the appropriate team when needed
- Build positive relationships through consistent, attentive communication
- Maintain accurate customer records and collaborate with teammates to meet daily and weekly goals
AT&T Customer Success Representative Qualifications:
- Strong communicator with a positive, team-oriented attitude
- Prior experience in customer service, retail, hospitality, or sales is a plus — not required
- Able to multitask and stay organized in a fast-paced environment
- Reliable, coachable, and genuinely motivated to grow
If you enjoy helping people, solving problems, and working with a team that values growth and development, we'd love to hear from you. Apply today to start your career as an AT&T Customer Success Representative!
Pay: $52,000.00 - $62,000.00 per year
Benefits:
- Professional development assistance
Work Location: In person
Salary : $52,000 - $62,000