What are the responsibilities and job description for the Client Success Partner position at Pinnacle Group, Inc.?
Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.
Job Summary
Job Summary
- Serve as the primary point of contact for assigned clients, maintaining strong and trusted relationships.
- Partner with recruiting and delivery teams to ensure timely and accurate fulfillment of workforce needs.
- Manage and support contractors throughout their engagement lifecycle to promote satisfaction and retention.
- Conduct regular touchpoints and on-site visits to monitor performance and reinforce client partnerships.
- Track headcount, fulfillment, and satisfaction metrics to ensure operational targets are met.
- Collaborate across teams to identify improvement opportunities and optimize delivery processes.
- Address client or contractor issues promptly, ensuring effective resolution and continuous improvement.
- Maintain accurate reporting and documentation of all client and workforce activity.
- Bachelor’s degree in Business, Human Resources, or related field preferred.
- 3–5 years of experience in client relationship management, customer success, or workforce delivery.
- Strong understanding of staffing operations and contingent workforce programs.
- Exceptional interpersonal, communication, and organizational skills.
- Proven ability to manage multiple priorities and client relationships simultaneously.
- Proficiency in CRM or ATS systems; experience with Workday preferred.
- Based in or able to travel to key client locations as needed.