What are the responsibilities and job description for the Transformation Lead, ERP and Operations (Change Management) position at Pinnacle Consulting & Recruitment?
**WE ARE NOT ACCEPTING RESUMES FROM THIRD PARTY VENDORS. PLEASE DO NOT INQUIRE**
Please Note: This is not a traditional change management role. We are seeking a hands-on operator who owns ERP delivery and adoption end-to-end, with experience driving change in environments with resistance, broken processes, and inconsistent workflows.
About the Role
This role will lead adoption and change management efforts tied to a broader ERP and operational transformation. The focus is on driving real behavioral change across the organization, ensuring new systems and processes are fully embraced and embedded into day-to-day operations. This individual will operate across internal communications, stakeholder alignment, and field engagement to ensure successful transformation in a high-resistance environment.
What Makes This Role Unique
This is a highly visible role operating in an environment with entrenched ways of working and limited prior transformation experience at the leadership level. The organization is under private equity ownership, creating urgency and a need for measurable progress. Success will require a blend of structured change leadership, strong communication, and credibility with field and operational teams.
Core Responsibilities
- Develop and execute a comprehensive change and adoption strategy aligned to ERP and operational initiatives
- Lead internal communications, ensuring clear and consistent messaging across all levels of the organization
- Engage directly with field and operational teams to drive understanding and adoption
- Partner with executive leadership to strengthen communication and alignment
- Drive accountability for adoption and behavior change across the business
- Align training efforts to real-world workflows and operational realities
- Identify and proactively address resistance
- Maintain momentum and reinforce the overall transformation narrative
Required Experience
- 8–12 years of experience in change management, transformation, or internal communications
- Experience working in operationally complex or field-driven environments
- Proven track record of driving adoption in large or complex organizations
Highly Preferred
- Experience in heavy industry, construction, logistics, or field services environments
- Exposure to ERP or operational system implementations
- Background that spans communications, operations, and transformation
Profile We Are Seeking
- Strong credibility with operators and field teams
- Effective and persuasive communicator
- Comfortable addressing resistance and driving difficult conversations
- Pragmatic and execution-oriented
- Able to operate across strategy, communication, and hands-on execution
What Will Not Work
- Overly theoretical or academic approach to change management
- Lack of understanding of field or operational environments
- Avoidance of conflict or resistance
- Treating change management as secondary to technology
Key Success Factors
- Visible adoption of new systems and processes across operations
- Improved alignment between estimating, execution, and finance functions
- Reduced resistance and increased engagement across the organization
- Strong leadership confidence in transformation progress
Engagement Structure
- Flexible engagement model (fractional or full-time)
- High visibility with executive leadership and private equity stakeholders
- Close partnership with the ERP Project Manager