What are the responsibilities and job description for the Crew Lead Mitigation position at American Restoration Operations LLC?
Position Summary
The Lead Mitigation Technician is responsible for overseeing and executing water, fire, mold, and other environmental mitigation projects from start to finish. This role ensures that all work meets industry standards, company quality expectations, and safety guidelines while providing exceptional customer service. The Lead Mitigation Technician coordinates field crews, communicates with homeowners and project managers, and ensures timely and accurate documentation.
Key Responsibilities
Project Execution & Oversight
Lead and perform water, fire, mold, and environmental mitigation services.
Assess damages, determine scope of work, and recommend appropriate mitigation strategies.
Set up, monitor, and maintain mitigation equipment, including dehumidifiers, air movers, air scrubbers, and specialty drying tools.
Ensure all work complies with IICRC standards and company protocols.
Team Leadership
Guide and train technicians in proper mitigation techniques, equipment usage, and safety procedures.
Assign daily tasks and oversee productivity and workflow on job sites.
Ensure clear communication across team members, office staff, and management.
Customer & Client Communication
Explain mitigation processes and timelines to customers in a professional and reassuring manner.
Maintain strong relationships with homeowners, insurance adjusters, and project managers.
Address customer concerns promptly and escalate issues when necessary.
Documentation & Reporting
Complete and upload job documentation, including moisture readings, photos, sketches, and daily notes.
Maintain accurate records of equipment usage and job progress.
Assist with estimating by providing detailed on-site information.
Safety & Compliance
Enforce safety protocols and maintain a clean, hazard-free job site.
Ensure proper use of PPE and adherence to OSHA guidelines.
Qualifications
2 years of experience in mitigation, restoration, or related field. (preferred)
IICRC WRT certification (preferred).
Valid driver’s license with a clean driving record.
Strong leadership and communication skills.
Ability to lift 50 lbs, work in confined spaces, and perform physically demanding tasks.
Proficiency with mobile apps or job-tracking software (e.g., Dash, Xactimate).
Core Competencies
Strong attention to detail
Problem-solving and critical thinking
Customer-focused mindset
Accountability and dependability
Time management and organization
Work Environment
Regular exposure to water-damaged, mold-affected, or fire-damaged environments.
Ability to work after hours, weekends, or on-call shifts as needed.
Work Location: In person