Job Description – Contents Production Manager

Position Title

Contents Production Manager

Reports To

Contents Manager 

Position Summary

The Contents Production Manager is responsible for overseeing warehouse operations and contents restoration projects resulting from fire, water, mold, storm, and other property damage losses. This role manages the contents division process from pack-out, inventory, cleaning, storage, and final return of customer belongings.

The ideal candidate has strong organizational and leadership skills, restoration and content manipulation industry experience, and the ability to manage crews, schedules, customer communication, and insurance-related documentation while ensuring high-quality service delivery.

Key Responsibilities

• Oversee warehouse operations and manage contents restoration projects from start to completion.
• Conduct assessments of damaged contents and determine scope of work as related to cleaning and restoration.
• Coordinate pack-outs, inventory documentation, transportation, storage, cleaning, deodorization, and pack-back services.
• Create and maintain detailed inventories using contents management software and documentation systems.
• Communicate with homeowners, adjusters, contractors, and internal teams regarding project status and timelines.
• Develop project schedules and assign crews, subcontractors, and resources efficiently.
• Monitor project budgets, labor costs, and production timelines.
• Ensure compliance with company procedures, safety regulations, and industry standards.
• Train and supervise contents technicians and team leads.
• Oversee quality control and customer satisfaction throughout the restoration process.
• Handle customer concerns professionally and provide exceptional service during stressful loss situations.
• Maintain accurate records, photos, and project documentation for insurance purposes.
• Coordinate with mitigation and reconstruction departments to ensure seamless project flow.

Qualifications

• 3 years of restoration industry experience preferred.
• Experience in contents restoration, pack-out management, or property restoration operations.
• Knowledge of fire, water, mold, and smoke damage restoration procedures.
• Familiarity with contents inventory systems and restoration software platforms.
• Strong leadership, organizational, and time management skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Valid driver’s license with acceptable driving record.
• Ability to lift, move, and transport contents when necessary.