Inside Sales Representative

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
  
  
  

Overview

• The Inside Sales Representative is the first impression of our company and plays a key role in turning inbound inquiries into booked moves.
• Every customer you speak with is going through a major life moment. Your job is to step in, bring clarity to the process, and guide them confidently from their first question to a booked move.
• This is not an order-taking role. You are responsible for owning the conversation, building trust, and closing the job. You’ll be working with high-quality inbound leads while managing your pipeline to ensure no opportunity slips through the cracks.
  
  
  

Compensation

• Base commission structure
• Expected earnings: $40K–$70K depending on performance
• Uncapped earning potential
• Additional incentives for close rate, follow-up consistency, and customer experience
  
  
  

Key Responsibilities

Inbound Lead Conversion

• Respond quickly to all inbound calls, emails, and web inquiries
• Build trust early and guide customers through the quoting process
• Gather accurate inventory and move details to create complete estimates
• Clearly present pricing and confidently ask for the booking on every opportunity
  
  
  

Outbound Follow-Up & Pipeline Management

• Execute a consistent follow-up cadence for every unbooked lead
• Re-engage past estimates and keep opportunities moving forward
• Maintain a clean, organized pipeline in the CRM at all times
• Proactively reach out to warm leads to drive bookings
  
  
  

Sales Performance & Closing

• Own the outcome of every lead from first contact to close
• Consistently hit or exceed monthly revenue and close rate targets
• Handle objections with confidence and clarity
• Create urgency and guide customers toward a decision
• Protect pricing and margins while maintaining a strong close rate
• Follow up persistently until you get a clear yes or no
  
  
  

Customer Experience

• Deliver a friendly, professional, and on-brand experience every time
• Help coordinate MLS box distribution and customer surprise boxes
• Look for small ways to go above and beyond for customers
  
  
  

Success Metrics

• Close rate (%)
• Revenue booked per month
• Speed to lead response time
• Follow-up consistency
• CRM cleanliness and pipeline accuracy
  
  
  

Compensation

• Base commission structure
• Expected earnings: $40,000 – $70,000 depending on performance
• Uncapped earning potential
• Additional incentives tied to close rate, follow-up consistency, and customer experience
  
  
  

Who This Role Is For

This role is for someone who enjoys talking to people, stays organized, and takes pride in helping customers through an important moment. You’re confident asking for the sale and comfortable taking ownership of results. You don’t wait for opportunities, you follow up, stay consistent, and see things through.

What Success Looks Like

• Customers feel taken care of and confident choosing us
• You respond quickly and stay on top of every opportunity
• Your pipeline is full, organized, and actively moving
• You consistently hit your numbers and grow your income
  
  
  

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Pink Zebra Moving Corporate.