Join Our Mission. Change Lives. Build Community.

Housing Advisor 3

Housing Choice Voucher Department | Pinellas County Housing Authority (PCHA)

At PCHA, our mission is simple but powerful: to provide quality, affordable housing and improve the lives of residents. Every day, our team works to create opportunities, strengthen communities, and help families achieve greater stability and independence.

We are looking for a dedicated, compassionate, and detail-oriented Housing Advisor 3 to help individuals and families navigate housing assistance programs while delivering exceptional customer service and support.

Why This Role Matters

As a Housing Advisor 3, you will be more than a program administrator—you will be a trusted resource for families seeking safe, affordable housing. Your work will directly impact residents by ensuring they receive the assistance they need while helping PCHA maintain compliance with HUD regulations and program requirements.

Our Values in Action

Accountability

We take ownership of our work and our commitment to the residents we serve. In this role, you will manage a portfolio of participants, ensure accurate eligibility determinations, and uphold program integrity through careful review and verification.

Integrity

Trust is at the heart of public service. We make fair, ethical, and consistent decisions while maintaining compliance with regulations and treating every resident, landlord, and partner with respect and professionalism.

Innovation

Housing challenges require creative solutions. We continuously seek better ways to serve our community, improve processes, and provide resources that help families succeed.

Culture of Learning

We believe growth never stops. Our team members are encouraged to expand their knowledge, develop new skills, and stay informed on evolving housing programs and regulations.

What You'll Do

• Guide families through eligibility, recertification, and housing assistance processes.
• Review and verify income, assets, household composition, and required documentation.
• Conduct participant briefings and assist families moving to new housing.
• Respond to resident and landlord inquiries with professionalism and empathy.
• Prepare correspondence, reports, and program documentation.
• Support program compliance while helping residents access valuable housing resources.

What We're Looking For

You may be a great fit if you:

• Have a passion for helping others and serving the community.
• Thrive in a fast-paced environment that balances customer service and compliance.
• Communicate effectively and professionally with diverse populations.
• Have strong organizational skills and attention to detail.
• Enjoy solving problems and building positive relationships.

A high school diploma is required, and a bachelor's degree in Business, Social Work, or a related field is preferred. Relevant experience working with the public and assisting customers is highly valued.

Make an Impact Every Day

At PCHA, you won't just have a job—you'll have the opportunity to make a meaningful difference in the lives of individuals and families throughout Pinellas County. If you're looking for a career that combines purpose, service, and professional growth, we'd love to hear from you.

Join a team committed to accountability, integrity, innovation, and a culture of learning—while helping fulfill our mission of providing quality, affordable housing and improving the lives of residents.

Salary : $25 - $31