Member Engagement and Facility Supervisor - PM Lead

 Job Title: Member Engagement and Facilities Supervisor - PM Lead

Job Purpose

• Oversee front line operations to ensure staffing, equipment, supplies, cleanliness and service standards are met
• Be the primary point of contact for members and staff inquiries
• Provide assistance to members and staff as needed
• Demonstrate knowledge of practices, systems and procedures
• Utilize a degree of creativity and demonstrate to our members that we care about their well-being

Manages Operations

• Monitor club operations with an evident presence providing genuine hospitality
• Assess all scheduled activities to confirm all planned elements of experience are delivered, including: signage, temperature, cleanliness, equipment, amenities and staffing
• Provide answers to member inquiries utilizing flyers, website and department staff resources
• Monitor and assist with club cleanliness and status of locker room supplies and direct housekeeping as needed
• Give facility tours to prospective members as needed. Greet and report initial assessment of employment applicants
• Ensure opening and closing procedures are completed as required
• Log and deliver packages to the appropriate departments as required
• Perform cash deposits and cash draw procedures as required
• Give access to locked areas for staff, vendors and contractors, and record key usage

Staff Results

• Show attention to detail by identifying and addressing any obstacles or issues staff are experiencing
• Assist as necessary in department tasks to ensure a positive member experience
• Facilitate solutions to problems
• Coach operational, mission and core value standards
• Account for department staffing 
• Address staffing needs and department readiness with the use of, email, phone, etc.
• Ensure staff take necessary breaks and cover as necessary

Professional and Technical Knowledge

• Ongoing Club Fit 1Huddle Compliance Training and MOD Training
• • ERP, Blood Borne Pathogen, Sexual Harassment Prevention Training, and Cyber Security Training
• Professional Certification
• CPR AED
• First Aid
• Other: 
• • Working knowledge of Microsoft Outlook, Word, and Excel
  • Working knowledge of Club Automation front desk processes and workflows
  • Familiar with telephone systems and emergency outage procedures
  • Professional appearance and demeanor
  • Excellent communication skills, verbal and written
  • Highly productive with minimal supervision
  • Perform other duties as assigned

Team Work

• Advise appropriate Maintenance Department contacts when facility issues arise or are reported and identified.
• Notify department managers of specific incidents and/or accidents that require follow-up.
• Respond to and document all accidents and incidents 
• Complete all required logs or reports; MOD reports and Lost and Found logs
• Report observations to improve our daily operations and execution of activities
• Respond to member feedback (if applicable)
• Interact and work with staff at all levels in the club
• Assist when coverage is needed (MOD, Reception, Club Experience)
• Partner with department managers to facilitate a smooth operation

Job Requirements
Ability to: 

• Walk, sit, or stand for extended periods of time
• Lift 45lbs
• Understand and communicate both verbally and written in English
• Follow relevant directions
• Think independently and suggest effective solutions to potential challenges
• Work a flexible schedule as required by business needs
• Understand and comply with all company safety policies and their requirements
• Attend training meetings as scheduled

Reporting Structure 

• Direct line to General Manager