Cafe Manager

Overview

Manage both indoor and outdoor café operations, lead a high-performing team, and deliver an exceptional experience for members and guests. 

Key Responsibilities

Leadership & Staff Management

• Hire, supervise, train, and coach all café associates.
• Assist with interviewing and selecting new team members.
• Direct, train, and schedule staff to ensure consistent service excellence across all café locations.
• Maintain high standards of appearance, grooming, and uniform compliance.

Daily Operations

• Oversee all day-to-day indoor and outdoor café operations.
• Prepare daily food and beverage offerings according to recipes and standards.
• Ensure all grab-and-go products are stocked, fresh, organized, and temperature-controlled.
• Keep all service areas—inside and outside—clean, organized, and member-ready.
• Rotate and replenish all food items, supplies, and cleaning materials.
• Place orders with approved vendors and manage daily deliveries and setups for both café spaces.
• Maintain consistent attendance and adhere to assigned work and break schedules.
• Complete additional duties and operational checklists as assigned.

Quality, Safety & Compliance

• Maintain food safety, sanitation, and quality standards in all indoor and outdoor service areas.
• Implement and enforce cash-handling protocols to ensure accuracy and accountability.

Reporting & Administration

• Complete all required daily, weekly, and monthly operational reports.
• Manage cash controls and payroll records for café staff.

Member Experience & Promotion

• Provide an elevated level of service to members, guests, and staff across all café areas.
• Communicate regularly with the team about menu items, promotions, and operational expectations.
• Plan, market, and execute special events and promotional activities for both indoor and outdoor cafés.
• Coordinate and supervise special functions as needed.

Qualifications

• Strong verbal and written communication skills in English.
• Friendly, people-oriented, creative, and team-focused.
• SERV Safe certification required.
• Basic math proficiency (addition, subtraction, multiplication, division).
• Ability to work a flexible schedule, including mornings, evenings, weekends, and some holidays.

Physical Requirements

• Frequently stand, walk, bend, kneel, crouch, climb stairs, and reach throughout the workday.
• Frequently lift, carry, push, and pull up to 35 pounds.
• Ability to work independently and respond quickly to operational needs throughout the department.