Receptionist/Administrative Assistant

Pine View Buildings- Customer Service Receptionist and Administrative Assistant
This position is in: Statesville, NC

At Pine View Buildings, we’re not just building sheds — we’re crafting purpose. We believe in quality, integrity, and treating people right. We believe in strong work ethic and glorifying God in all that we do. "Whatever you do, work at it with all your heart, as working for The Lord, not for people." Colossians 3:23

Our team builds outdoor storage buildings with real craftsmanship and innovation. If you’re someone who takes pride in your work and wants to be part of something meaningful, you’ll fit right in.

We are seeking hard-working, self-motivated individuals with outstanding work ethic, an impeccable level of integrity, and a positive, can-do attitude.

Customer Service Department Overview:

The customer service department at Pine View Buildings (PVB) consist of a Customer Service Manager (CSM), that leads Customer Service Coordinators (CSCs), in assisting customers and dealers in resolving issues, scheduling repairs, and keeping all parties updated throughout the process. This person must be computer savvy and have superb customer service skills.

The CS assistant will provide administrative support to the manager and assist with follow-up calls and incoming calls to ensure they are directed to the proper department. They may also assist the CSC with some of the task below.

CSC Responsibilities:

• Serve as a liaison between the customer, dealer, and appropriate department to resolve issues
• Continuously update communication in the ticketing interface
• Keep the customer well-informed about the status of their issue and ensure they are pleased with the service provided
• Communicate with the CSM any issues that require immediate assistance or that need a supervisor involved to deescalate the situation
• Process all incoming sales orders, or make adjustments to existing orders, using Acumatica our ERP software.

Requirements:

• Previous customer service experience in a professional office setting
• Familiarity with all Microsoft Office products
• Expert level computer skills
• Critical thinking
• Ability to adapt to ever-changing situations
• Work well under pressure, while maintaining a professional presence
• Able to handle confrontational customers professionally

Perks: Health Benefits, 401k with up to 4% match, and paid holidays and vacation

Salary: $16- $23 per hour based on experience

Hours: M-F 8-5 with 1 hour lunch

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid Holidays
• Vision insurance

Job Type: Full-time

Pay: $16.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Would you ever lie for us if we asked you to? If so, when would be an appropriate time to do so.
• When we pull a background check, what will we find?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $16 - $23