What are the responsibilities and job description for the Administrative Assistant/Receptionist/Manager position at Lentz Wastewater Management, Inc.?
The ideal candidate has a natural ability to roll with the punches, being flexible to handle anything that might come their way. Engaging personality, a people-person with excellent communication skills.
- Primary roles and responsibilities are to focus on office-side management of the septic maintenance department.
- Primary link between field technicians, customers and management to ensure services are executed efficiently and in compliance with rules and regulations.
- Oversee the efficient scheduling of routine maintenance, inspections, and emergency service calls for multiple crews
- Act as the primary point of contact for complex inquiries or complaints and educate customers on proper septic maintenance.
- Maintain accurate electronic records of maintenance logs, inspections and permit applications to ensure compliance with local and state environmental regulations.
- Develop and refine internal workflows, procedures, and service protocols to streamline daily operations.
- Manage the department budget, process invoices, track expenses, and coordinate with vendors for specialized repairs or supplies.
- Assist with administrative duties in the office to ensure the office is operating smoothly on a day-to-day basis
- Identify opportunities for improvements in policies and procedures and assist with implementation
- Perform receptionist duties: answer the phone and direct phone calls
- Collect demographic and detailed information from customers
- Troubleshoot problems with customers over the phone
- Input customer information and requests into software program/spreadsheets
- Interact with customers and employees at every level, every day.
- Organize jobs and make a daily schedule. Confirm job appointments with customers
- Follow service trucks on the map to delegate tasks/jobs, as needed . Ensure employees are working productively and meeting deadlines
- Communicate daily with employees in the field and dispatch to new jobs, as needed
- Deal with correspondence, complaints and queries
- Prepare and review reports on a regular basis
- Manage office supplies inventory and place orders as necessary
SKILLS & QUALIFICATIONS
- 5 years of work experience in an administrative role
- Strong problem-solving skills and analytical abilities
- Must have experience with Microsoft Office, Google Drive, Adobe, and project management software and with aptitude to learn new software and systems
- Digital literacy and experience utilizing cloud-based collaboration tools such as Google Workspace and Microsoft Teams.
- Sending emails, composing documents, create spreadsheets with Excel/Google Sheets
- Quick learner with ability to adapt to new technologies and software rapidly
- Must have exceptional attention to detail
- Strong organizational and time management skills, and ability to prioritize
- Must be a self-starter and driven
- Excellent communication and interpersonal skills, Engaging personality and optimistic outlook
- Strong time-management and people skills, flexibility, and multitasking ability
- Ability to “make things happen”
PREFERRED QUALIFICATIONS
- Advanced computer skills and experience with online platforms
- Experience with social media platforms, advertising, marketing, Google Ads, etc
- Familiarity with social media trends, analytics, and best practices
- Experience with Quickbooks, AP, AR, etc.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $18 - $25