What are the responsibilities and job description for the Sales Business Development Center Representative position at Pine Belt Honda?
About Us
At Pine Belt Honda, we don’t just sell cars — we build lasting relationships with our customers through exceptional service and a customer-first approach. As part of our continued growth, we’re seeking a Sales BDC Agent to be the first point of contact for our sales prospects, playing a vital role in our sales success.
Job Summary
As a BDC Sales Agent, you'll be responsible for managing inbound and outbound communications with potential car buyers, setting appointments for the sales team, and helping convert leads into customers. This role requires a motivated, organized, and customer-focused individual who thrives in a fast-paced environment.
Key Responsibilities
- Respond promptly to internet, phone, and live chat inquiries from prospective customers.
- Make outbound calls, follow-up emails, and texts to convert leads into appointments.
- Set and confirm appointments for the sales team, ensuring a smooth handoff.
- Maintain detailed and accurate records of all customer interactions in CRM software.
- Achieve daily/weekly/monthly appointment and contact goals.
- Work closely with the sales team and management to develop and execute lead strategies.
- Provide exceptional customer service that reflects the dealership’s standards.
- Stay current on vehicle inventory, promotions, and dealership updates.
Qualifications
- Previous experience in a BDC, call center, or customer service/sales role preferred.
- Automotive industry experience is a plus but not required.
- Strong communication skills — both verbal and written.
- Comfortable making a high volume of outbound calls.
- Tech-savvy with experience using CRM tools and internet lead management systems.
- High school diploma or equivalent required.
- Self-motivated, goal-oriented, and a team player.
What We Offer
- Competitive base pay performance-based bonuses
- Health, dental, and vision insurance
- Paid time off and holidays
- Ongoing training and development
- Opportunities for advancement within the company
- Employee discounts on vehicles and services
- A supportive and energetic team environment
Job Type: Full-time
Pay: $32,500.00 - $60,000.00 per year
Work Location: In person
Salary : $32,500 - $60,000
