What are the responsibilities and job description for the Front Desk Associate position at Pier Point?
Front Desk Associate
Pier Point – Lifestyle Motel
Onsite | Wildwood, NJ
Schedule & Pay
- Seasonal: April through October
- Hours: 25-40 per week (more hours in summer and on weekends)
- Shifts: Between 8:00am and 11:00pm
- Pay: $15.50-$18 per hour, based on experience
What This Job Is
This is a hands-on, guest-facing role at a small motel. You will work the front desk and serve as the main point of contact for guests during your shift. Responsibilities include front desk work, guest support, daily coordination, and assisting with physical tasks.
What You Will Do
- Answer guest and prospective guest questions and concerns in person, by phone, and by text/chat
- Handle common guest issues (room questions, door lock issues, noise complaints)
- Coordinate daily needs with housekeeping and maintenance
- Assist with guest arrivals by placing welcome kits (parking pass, WiFi card, etc.) in rooms prior to check-in. Note: Property is a 3-story building and this task involves using stairs.
- Manage guest parking by placing and moving cones to direct guests
- Assist housekeeping during busy periods as needed (stripping beds, taking out trash, room resets)
- Use hotel systems to manage reservations and door codes: Cloudbeds (property management system) & Lynx (smart locks)
What We Expect From You
- Show up on time and ready to work
- Be friendly, calm, and professional with guests and other team members
- Follow instructions and ask questions when unsure
- Stay organized and keep track of daily tasks
- Be comfortable using a computer and learning basic systems
- Be flexible and help where needed during busy times
Requirements
- Must have U.S. work authorization
- Must have your own laptop
- Must be able to work weekends and holidays
- Prior hotel experience not required
- Experience with hotel systems is a plus, but not required
Physical Requirements
- Ability to stand and walk for extended periods during shifts
- Ability to climb stairs multiple times per shift (property is a 3-story building; no elevator)
- Ability to lift and carry items up to 30 lbs (welcome kits, supplies, trash bags, etc.)
- Ability to bend, reach, and perform light physical tasks as needed
- Ability to work indoors and outdoors
Who This Job Is NOT For
This role is not a good fit if you:
- Expect the job to be strictly desk-based
- Are unwilling to assist with basic operational tasks when needed
- Are uncomfortable using computers or learning new systems
- Avoid interacting with guests in person, by phone, or by text
- Need constant supervision or reminders
- Cannot work weekends, holidays, or busy summer shifts
Job Type: Part-time
Pay: $15.50 - $18.00 per hour
Ability to Commute:
- Wildwood, NJ 08260 (Required)
Ability to Relocate:
- Wildwood, NJ 08260: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18