What are the responsibilities and job description for the Front Desk Associate position at Atlantic Sands Hotel and Conference Center?
Full-time and Part-time opportunities available
Weekend, evening, and holiday availability required
About Us
The Atlantic Sands Hotel is a premier oceanfront hotel located directly on the Rehoboth Beach Boardwalk. Known for our exceptional service, welcoming atmosphere, and unbeatable location, we pride ourselves on creating memorable experiences for every guest who walks through our doors.
Position Summary
The Front Desk Associate is the first and last point of contact for our guests. This role is essential in delivering outstanding customer service, ensuring smooth check-in and check-out processes, and providing helpful information that enhances the guest experience.
Key Responsibilities
- Greet guests warmly and professionally upon arrival
- Process guest check-ins and check-outs efficiently and accurately
- Handle reservations, room assignments, and payment transactions
- Answer phone calls, emails, and guest inquiries promptly
- Resolve guest concerns or issues with professionalism and empathy
- Provide information about hotel amenities, local attractions, and dining options
- Maintain accurate guest records and follow hotel policies and procedures
- Collaborate with housekeeping, maintenance, and management to ensure guest satisfaction
- Uphold cleanliness and organization of the front desk area
Qualifications & Skills
- Previous hotel front desk experience is essential, minimum of one year in a compatible property
- Strong communication and interpersonal skills
- Friendly, professional, and guest-focused attitude
- Ability to multitask in a fast-paced environment
- Basic computer skills; experience with hotel property management systems essential and StayNtouch a plus
- Reliable, punctual, and detail-oriented
- Must be able to work weekends, holidays, and peak summer season
Physical Requirements
- Ability to stand for extended periods
- Ability to lift up to 25 lbs occasionally
- Ability to work indoors with frequent guest interaction
What We Offer
- Competitive hourly pay (based on experience)
- Fun, fast-paced beachfront work environment
- Opportunities for growth within the hotel
- Employee discounts
- Supportive and team-oriented culture
Job Types: Full-time, Part-time
Benefits:
- Health insurance
- Paid time off
Work Location: In person